Question computer stuck at black screen

May 24, 2020
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went to install ram into my mums computer and after trying to push it in, i realised it doesn't fit in the slots so I put back in the old ram.

now when it starts up it gets to this screen
View: https://imgur.com/a/15YiwUS

and then after about 5 minutes it goes to a blank screen
View: https://imgur.com/a/7qCyeAA

and gets stuck on this screen.
tried leaving it for an hour and its still blank

have tried reseating ram and trying 1 slot at a time
 

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