[SOLVED] After a CPU upgrade, PC stutters when doing basic computer tasks, but not when gaming ?

[YesRooster]

Hello. I recently upgraded my CPU from a Ryzen 7 5700G to a Ryzen 7 5700X, and ever since then my PC has been stuttering doing standard computer tasks such as browsing, dragging tabs around, and music lagging when not in focus. I've tried to reinstall Windows, update BIOS, and even fully reset my pc, to no avail. However, my computer only stutters when it's doing these basic functions, it doesn't lag or stutter when I play games. Does anyone know a fix to this? For info, I am running 32GB of RAM, and CPU temps are fine (78C under load). My graphics card is an RTX 4070 Super 12GB.

 

[Lutfij]

Welcome to the forums, newcomer!

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

 

[YesRooster]

Thanks. The computer is a prebuilt HP Omen 25L , so I'll try my best to identify the parts.

CPU: Ryzen R7 5700X
CPU cooler: Stock OMEN fan
Motherboard: HP HanaL 89EB
Ram: HyperX 32GB dual channel 3200MT/s
SSD: 953GB Western Digital WD PC SN560
GPU: NVIDIA GeForce RTX 4070 SUPER 12GB
PSU: 600W Omen PSU (the prebuilt was bought in August 2024)
OS: Windows 11 24H2
Monitor: MSI Optix MAG27CQ 1440p 144hz

 

[beyondlogic]

Thanks. The computer is a prebuilt HP Omen 25L, so I'll try my best to identify the parts.
CPU: Ryzen R7 5700X
CPU cooler: Stock OMEN fan
Motherboard: HP HanaL 89EB
Ram: HyperX 32GB dual channel 3200MT/s
SSD: 953GB Western Digital WD PC SN560
GPU: NVIDIA GeForce RTX 4070 SUPER 12GB
PSU: 600W Omen PSU (the prebuilt was bought in August 2024)
OS: Windows 11 24H2
Monitor: MSI Optix MAG27CQ 1440p 144hz

600w is below the spec of 4070 super 650w min really hate prebuilts that don't follow basic manufacturing I would upgrade the stock cooler to something with at least 5 heatpipes.

It's either ram or it could be temps and

Also change windows power plan to performance

 

[YesRooster]

The issue is that the desktop lagging only occurred after I upgraded my CPU, so whether or not the GPU was/is performing at maximum capacity shouldn't really affect it, as both CPUs run 65W. I've been thinking maybe the RAM is the issue, but that wouldn't really explain how I'm able to run games better than before upgrading the CPU, but not basic desktop functions. I've looked more into task manager when these stutters occur, and there is a noticable spike in CPU usage whenever it stutters, if this tells you anything.

 

[Roland Of Gilead]

As suggested above, what bios are you running? Did you update it before installing the new CPU? If the revision is old, it could the issue. Is your ram running in XMP? You can check all of this with CPU-z.

Also, again, as mentioned above, your PSU is underpowered for your GPU. The 'min' for a vanilla 4070 Super is 650w. For an OC version they recommend a 700-750w. The generic PSU in HP prebuilt are typically crap, and it simply may not be providing clean, stable power. My 4070 Super draws about 240w at load, with power spikes near 300w.

Upgrading prebuilt PC can be hit and miss. Too many uncontrollable variables from locked down bios.

 

[YesRooster]

I'm running the F.34 BIOS version, the newest. Yes, I had installed the newest version prior to installing the new CPU. I checked the BIOS just now, and there's no option to enable an XMP profile. However, I could change it to an "Amp" profile, or even a custom profile with custom speeds and whatnot.
I didn't know that the PSU was too weak for the GPU, and it kinda explains why the performance on this pc is subpar to computers with similar specs. I might salvage the GPU, CPU, and RAM, and turn it into a new pc if I can't find a fix to this problem.

 

[Roland Of Gilead]

I might salvage the GPU, CPU, and RAM, and turn it into a new pc if I can't find a fix to this problem.

This would be a great idea.

I've a similar set up as yours, only my CPU is 5600x. Same gaming performance but your 5700x is obviously better at multi core workloads. These systems are plenty capable of playing AAA at 1440p (where the load shifts more to the GPU than CPU) and having a great experienc.

One thing to try, and it may not be possible on a proprietary mobo, is to clear CMOS. Check the support docs for the PC, and see if it's an option. In CPU -z does it specify the actual mobo, or only the HP code? Is the F34 bios from HP, or a board manufacturer? Clearing CMOS and resetting bios defaults could solve the issue.

For the mem, if it's not running in XMP, this could also cause the stuttering and tank performance, specially in gaming. You can use CPU-z (SPD + Memory tab) and post a picture of both, and we can look at what speeds the ram is running, if XMP is active and also if it's in dual channel mode.

 

[SkyNetRising]

I recently upgraded my CPU from an R7 5700G to an R7 5700X, and ever since, my pc has been stuttering doing standard computer tasks such as browsing, dragging tabs around, and music lagging when not in focus.

Reinstall chipset drivers and
reinstall graphics card drivers.

May also want to try forcing PCIE 3.0 mode in BIOS.

 

[YesRooster]

This would be a great idea.

I've a similar set up as yours, only my CPU is 5600x. Same gaming performance but your 5700x is obviously better at multi core workloads. These systems are plenty capable of playing AAA at 1440p (where the load shifts more to the GPU than CPU) and having a great experienc.

One thing to try, and it may not be possible on a proprietary mobo, is to clear CMOS. Check the support docs for the PC, and see if it's an option. In CPU -z does it specify the actual mobo, or only the HP code? Is the F34 bios from HP, or a board manufacturer? Clearing CMOS and resetting bios defaults could solve the issue.

For the mem, if it's not running in XMP, this could also cause the stuttering and tank performance, specially in gaming. You can use CPU-z (SPD + Memory tab) and post a picture of both, and we can look at what speeds the ram is running, if XMP is active and also if it's in dual channel mode.

CPU-z only labels the motherboard as from HP, and I also downloaded my drivers from HP. I've tried three different methods to clear CMOS, and I don't think any of them have worked. The only method I have yet to try, is to do it physically by removing the battery or shorting the CMOS reset. The issue is, I can't find the battery nor the shorting sticks, so I'll keep it as a last resort, as I might have to remove the GPU.

 

[YesRooster]

Reinstall chipset drivers and
reinstall graphics card drivers.

May also want to try forcing PCIE 3.0 mode in BIOS.

I have tried reinstalling chipset drivers and reinstalling the graphics drivers, without luck. I have also looked for PCIE 3.0 mode in the BIOS, without finding it.

 

[YesRooster]

I have made a new discovery, making the situation even weirder in my eyes: whenever I have a game running, the desktop functions run smoothly, as they're supposed to. Does anyone know what possibly could be at fault here?

 

[beyondlogic]

I have tried reinstalling chipset drivers and reinstalling the graphics drivers, without luck. I have also looked for PCIE 3.0 mode in the BIOS, without finding it.

How many slots on the motherboard

 

[YesRooster]

How many slots on the motherboard

Looks like there's only one slot for the GPU.

 

[--SID--]

Motherboard: HP HanaL 89EB

5700X is not supported https://support.hp.com/us-en/document/ish_5799909-5799991-16 so it might or might not work properly.

 

[YesRooster]

5700X is not supported https://support.hp.com/us-en/document/ish_5799909-5799991-16 so it might or might not work properly.

Yeah, that's what they wrote on the motherboard specifications, but there have been quite a few people who have upgraded their CPU to 5700x, 5800x and even 5900x with the same motherboard. I spoke with an HP support person, who said that a CPU incompatibility normally wouldn't have made the system boot at all. Seeing as the system runs perfectly fine as long as a game is running in the background, I doubt it's related to the CPU being incompatible.

 

[YesRooster]

I have good news! I managed to fix the problem by changing the PCI Express power savings mode from "maximum power savings" to "Off". At least now I have the newest drivers and all that. Thanks for the help all of you I appreciate it.