Question Computer tries to boot Windows off SSD but restarts whilst it is loading ?

May 13, 2021
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Please send help,

My PC was working fine until last night (I built this computer myself and it was working fine for about 1.5 years). I turned my computer off and walked away, I came back and notice it was still on. It was frozen on the motherboard logo with the dots in a circle not moving. I thought this was strange and hard restarted my computer. I tried turning it back on and it will now just keep freezing on this section and just restart itself. It will then go into a loop where it tries to boot off the ssd with win 10 on it and just restarts itself. I can access the BIOS and have set it to the default settings but it didn't work. I think it is a corrupted boot drive files but I don't know what to do or what the issue is please help!! Sometimes during the boot screen it has the following words on it

What I have tried doing;
  1. Turning of the power and leaving it for an hour (This worked 2 times where I have gotten onto windows desktop - I have tried updating windows and restarting (1st time getting access to windows) and I have also tried to do a clean install of windows from the desktop in settings in addition to the chkdsk f/ C: command in command prompt -- Both times it has turned off by itself in the middle of the windows update screen on shut down)
  2. Booting off a usb with the windows media creation tool - it will get up to the purple screen and then restart itself ?
My computer specs;
  • ryzen 7 3800x
  • 2 x 16gb 3200mHz cosair ram
  • gigabyte 2070 super 8gb
  • samsung 970 evo 500gb
  • asus tuf x570 wifi
  • Windows 10
 

Ralston18

Titan
Moderator
PSU: make, model, wattage, age (1.5 years?), condition?

Heavy use for gaming, video editing, or even mining?

On the next successful boot look in Reliability History for error codes, warnings, and even informational events that may have been captured. Especially any that correspond with the start of the problems.

Fix corrupted files by using the built in Windows 10 troubleshooters.

Also try "sfc /scannow" and "dism" via the Command Prompt.

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all cards, connectors, RAM, and jumpers are fully and firmly in place.

Hopefully just a loose connection somewhere.
 
May 13, 2021
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PSU: Silver Stone Strider Gold 750W 80+ Gold. Bought it brand new so age is 1.5 years as well.
Rig was used for gaming and mining.
I've managed to get into windows and currently installing fresh windows. Hopefully it doesn't crash. If it does and I will try getting the other info for you so you can help me


PSU: make, model, wattage, age (1.5 years?), condition?

Heavy use for gaming, video editing, or even mining?

On the next successful boot look in Reliability History for error codes, warnings, and even informational events that may have been captured. Especially any that correspond with the start of the problems.

Fix corrupted files by using the built in Windows 10 troubleshooters.

Also try "sfc /scannow" and "dism" via the Command Prompt.

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all cards, connectors, RAM, and jumpers are fully and firmly in place.

Hopefully just a loose connection somewhere.
 
May 13, 2021
5
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10
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Got an error code: 0xc0000001. mobo lights go orange -> red ->white -> green then clear then goes back and does it all again.

Can confirm all parts are connected properly. Have unplug replug gpu and ram as well.

Screen is now stuck on windows setup saying if I want to perform clean installation. But mouse n keyboard unresponsive
 
Last edited:

Ralston18

Titan
Moderator
Where, how, and when is that error code presented?

Which mobo lights?

Motherboard User Guide:

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/TUF_GAMING_X570-PLUS_WI-FI/E15236_TUF_GAMING_X570-PLUS_WI-FI_UM_WEB_060319.pdf

Verify that I identified the correct motherboard User Guide.

The mobo lights being the LED's presented on Page 1-8. Correct?

My immediate thought is that the PSU has failed in some manner. Gaming and mining are hard on PSUs.

Do you have another known working PSU to swap in? Do not mix and match PSU cables between current PSU and test PSU.
 
May 13, 2021
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Correct, mobo manual.
Error Code has been found when trying to boot off ssd.
I think I have resolved the issue. I think I have a faulty ram stick. Tested each ram stick individually. One of the sticks caused the crash. I did a clean install of windows using the working stick of ram and restarting the computer is perfectly fine. Just wanted to update this so that if anyone else does look they can try to fix it this way.

Thanks for all the help Ralston18!! IF and I pray to god there isn't, this isnt the fix I'll message here again


Where, how, and when is that error code presented?

Which mobo lights?

Motherboard User Guide:

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/TUF_GAMING_X570-PLUS_WI-FI/E15236_TUF_GAMING_X570-PLUS_WI-FI_UM_WEB_060319.pdf

Verify that I identified the correct motherboard User Guide.

The mobo lights being the LED's presented on Page 1-8. Correct?

My immediate thought is that the PSU has failed in some manner. Gaming and mining are hard on PSUs.

Do you have another known working PSU to swap in? Do not mix and match PSU cables between current PSU and test PSU.
 

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