Computer won’t go to login screen

Aug 8, 2018
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My computer turns on fine, and the mouse moves but I am stuck on my lock screen background. All I can see is the background and the mouse. It won’t go onto the login screen like it usually does. I’ve turned it on and off multiple times, and I’ve tried ctrl, alt + delete but nothing will change it.
 

Colif

Win 10 Master
Moderator
does it show a power button to let you turn PC off? if so, click it.
With the power menu open, hold left shift key & click restart option
this will restart PC in advanced startup repair
1. Lets try startup repair
choose troubleshoot
choose advanced
choose start up repair - this will scan PC and maybe fix this - will ask for logon info

2. if that doesn't fix it, go back into adv startup again and try safe mode
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode
sometimes just going into safe mode can fix problems like this, restart PC and see if it works now.

If you aren't getting the power button, we will need to try these two commands from a boot disk. On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB (its a handy boot drive)

change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
try steps 1 & 2. Start up options might not be a choice booting from USB
 

Colif

Win 10 Master
Moderator
does it show a power button to let you turn PC off? if so, click it.
With the power menu open, hold left shift key & click restart option
this will restart PC in advanced startup repair
1. Lets try startup repair
choose troubleshoot
choose advanced
choose start up repair - this will scan PC and maybe fix this - will ask for logon info

2. if that doesn't fix it, go back into adv startup again and try safe mode
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode
sometimes just going into safe mode can fix problems like this, restart PC and see if it works now.

If you aren't getting the power button, we will need to try these two commands from a boot disk. On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB (its a handy boot drive)

change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
try steps 1 & 2. Start up options might not be a choice booting from USB
 

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