Computer won't shutdown properly.

paulscotti5

Distinguished
Jul 16, 2011
13
0
18,510
0
Hey everyone, I have a really weird issue going on in my desktop PC.

NOTE: Full specs will be listed at the bottom

Since a couple of days ago, my computer won't shutdown correctly, i.e: (windows 10) if I choose the shutdown option, it will shutdown normally, then the hard drives would turn off, but then the computer would be still on, fans still running, lights still blinking, etc.

If I choose to restart, the computer does not reach the point where the hard drive stops, and it freezes at the restarting animation (The small dots going in circles freeze), with the HDD activity light on.

So my only choice to power down, is to hold the power button to force it to stop.


I first thought it might be a software problem, so I ran an ubuntu live usb, which was able to shut down properly.

I then thought it was my ram, so I ran memtest86 and it gave me 900+ errors, which is weird, since I've never had a BSOD or any sign of ram failure before. I ran tests on each ram stick (2 units) for separate, in each ram slot, and It kept giving me errors.

I also thought it could be the PSU, but I don't have a tester, nor a spare PSU to check.

Any thoughts or ideas would be really helpful !!

Thanks a lot !

SPECS:

Mobo: Gigabyte DS3H Z77
CPU: INTEL I5 3570K (running at stock)
RAM: 2 DDR3 Corsair Vengeance 4GB 1600 MHz
PSU: Coolermaster GX 650 W
GFX: Gigabyte HD 7870
OS : Windows 10 Pro (10.0.14393.51)


 
Hi paulscotti5 :)

Maybe a program is still open when attempting to shut down and not responding to the Windows shutdown command.
Check in Event viewer for a clue as to what is happening at the point of shutdown.
You can also check for corrupt files in your OS. RUN "sfc /scannow" in an elevated prompt without the quotation marks. This will scan your Windows files and attempt to fix any corruption.
Also scan for Malware.
 
Hi paulscotti5 :)

Maybe a program is still open when attempting to shut down and not responding to the Windows shutdown command.
Check in Event viewer for a clue as to what is happening at the point of shutdown.
You can also check for corrupt files in your OS. RUN "sfc /scannow" in an elevated prompt without the quotation marks. This will scan your Windows files and attempt to fix any corruption.
Also scan for Malware.
 

loki1944

Honorable
Oct 31, 2013
1,665
2
12,660
211


Do you have any usb peripherals (aside from mouse/kb/speakers) attached such as external hardrives? If so I would try disconnecting. Also what happens if you use the shutdown s command first? https://its.uiowa.edu/support/article/573
 
Oct 15, 2019
2
0
10
0
Hey everyone, I have a really weird issue going on in my desktop PC.

NOTE: Full specs will be listed at the bottom

Since a couple of days ago, my computer won't shutdown correctly, i.e: (windows 10) if I choose the shutdown option, it will shutdown normally, then the hard drives would turn off, but then the computer would be still on, fans still running, lights still blinking, etc.

If I choose to restart, the computer does not reach the point where the hard drive stops, and it freezes at the restarting animation (The small dots going in circles freeze), with the HDD activity light on.

So my only choice to power down, is to hold the power button to force it to stop.


I first thought it might be a software problem, so I ran an ubuntu live usb, which was able to shut down properly.

I then thought it was my ram, so I ran memtest86 and it gave me 900+ errors, which is weird, since I've never had a BSOD or any sign of ram failure before. I ran tests on each ram stick (2 units) for separate, in each ram slot, and It kept giving me errors.

I also thought it could be the PSU, but I don't have a tester, nor a spare PSU to check.

Any thoughts or ideas would be really helpful !!

Thanks a lot !

SPECS:

Mobo: Gigabyte DS3H Z77
CPU: INTEL I5 3570K (running at stock)
RAM: 2 DDR3 Corsair Vengeance 4GB 1600 MHz
PSU: Coolermaster GX 650 W
GFX: Gigabyte HD 7870
OS : Windows 10 Pro (10.0.14393.51)


Do you have any usb peripherals (aside from mouse/kb/speakers) attached such as external hardrives? If so I would try disconnecting. Also what happens if you use the shutdown s command first? https://its.uiowa.edu/support/article/573
https://www.thegbtech.com/how-to-restart-your-computer-using-command-prompt/
 

ASK THE COMMUNITY

TRENDING THREADS