Computer won't startup

[1_X_1]

So my friend asked me to google some solutions to figure out what is wrong with their computer while they are at work. Since I don't exactly know what the issue is, I didn't know what category to put this under. Since the computer is a Win 7 I figured putting it under that would cover the computer as a whole and not just its parts.

Specs:

ASUS VS247H-P 24" WIDE LED BLACK LCD
INTEL I7-3770 3.4 GHZ 8M LGA1155
WD 1 TB CAVIAR BLUE SATA III 6.0 GB/ 7200 RPM
128GB SANDISK SATA III 6.0Gb/s SSD
8GB DDR3 1600MHZ MEMORY
THERMALTAKE CHASER MK-1 FULL TOWER GAMING CASE W/WIND
SAMSUNG 24X DVDRW
12-IN-ONE INTERNAL CARD READER
ASUS P8Z77-V PRO Z77 CROSSFIRE/SLI SATA 3.0 USB 3.0
CORSAIR CMPSU-750TX V2 POWER SUPPLY
EVGA NVIDIA GEFORCE SUPERCLOCK GTX 670 2GB GDDR5
OS Win 7
CREATIVE LABS SOUND BLASTER Z 5.0 CHANNELS 24-BIT

Issue

So they told me they were watching some movie on their computer when everything froze and went black screen. (I don't know the details of what else they may have had running in the background, and I won't be able to find out until late this evening.) Nothing was responsive, not even ctrl+alt+del. Since nothing was happening they turned off/ reset the computer (by way of the power button I would highly assume)

The issue is here. When trying to startup the computer, the power starts up again, however there is a sound like a driver or a fan moving/starting up, but then stopping and then the computer tries to startup again. The top fan seems to spin with no issue and never seem to stop even when the process resets to try and startup again.

This happens in about 3-5 seconds after pushing the start button. If you leave it, it won't ever connect to the screen, it just continues to try and turn on only to not and then try again until you yourself turn it off.

My friend said they only found 1 person on google who seemed to have the exact same issue. However it never really said what the actually issue was or how to fix it.

Any idea what the issue could be?

 

[gbb0330]

So my friend asked me to google some solutions to figure out what is wrong with their computer while they are at work. Since I don't exactly know what the issue is, I didn't know what category to put this under. Since the computer is a Win 7 I figured putting it under that would cover the computer as a whole and not just its parts.

Specs:

ASUS VS247H-P 24" WIDE LED BLACK LCD
INTEL I7-3770 3.4 GHZ 8M LGA1155
WD 1 TB CAVIAR BLUE SATA III 6.0 GB/ 7200 RPM
128GB SANDISK SATA III 6.0Gb/s SSD
8GB DDR3 1600MHZ MEMORY
THERMALTAKE CHASER MK-1 FULL TOWER GAMING CASE W/WIND
SAMSUNG 24X DVDRW
12-IN-ONE INTERNAL CARD READER
ASUS P8Z77-V PRO Z77 CROSSFIRE/SLI SATA 3.0 USB 3.0
CORSAIR CMPSU-750TX V2 POWER SUPPLY
EVGA NVIDIA GEFORCE SUPERCLOCK GTX 670 2GB GDDR5
OS Win 7
CREATIVE LABS SOUND BLASTER Z 5.0 CHANNELS 24-BIT

Issue

So they told me they were watching some movie on their computer when everything froze and went black screen. (I don't know the details of what else they may have had running in the background, and I won't be able to find out until late this evening.) Nothing was responsive, not even ctrl+alt+del. Since nothing was happening they turned off/ reset the computer (by way of the power button I would highly assume)

The issue is here. When trying to startup the computer, the power starts up again, however there is a sound like a driver or a fan moving/starting up, but then stopping and then the computer tries to startup again. The top fan seems to spin with no issue and never seem to stop even when the process resets to try and startup again.

This happens in about 3-5 seconds after pushing the start button. If you leave it, it won't ever connect to the screen, it just continues to try and turn on only to not and then try again until you yourself turn it off.

My friend said they only found 1 person on google who seemed to have the exact same issue. However it never really said what the actually issue was or how to fix it.

Any idea what the issue could be?

looks like the CPU has intel HD 4000 video built in. remove the GTX 670 and let us know if you get any video from the HD 4000

 

[1_X_1]

looks like the CPU has intel HD 4000 video built in. remove the GTX 670 and let us know if you get any video from the HD 4000

They detached the wire from the GPU, but the screen still is not responding to the computer.

 

[gbb0330]

looks like the CPU has intel HD 4000 video built in. remove the GTX 670 and let us know if you get any video from the HD 4000

They detached the wire from the GPU, but the screen still is not responding to the computer.

not the same as unplugging the video card from the motherboard but OK.

 

[1_X_1]

not the same as unplugging the video card from the motherboard but OK.

Should they have taken it off of the motherboard?

 

[gbb0330]

not the same as unplugging the video card from the motherboard but OK.

Should they have taken it off of the motherboard?

yes

 

[1_X_1]

not the same as unplugging the video card from the motherboard but OK.

Should they have taken it off of the motherboard?

yes

They took it out and there is no improvement. The screen still will not respond.

 

[gbb0330]

not the same as unplugging the video card from the motherboard but OK.

Should they have taken it off of the motherboard?

yes

They took it out and there is no improvement. The screen still will not respond.

that's not a good sign. at this point everything is a suspect, motherboard, power supply, memory. only way to be sure is to test with known good components, sounds like your friends don't have spare memory or power supplies laying around, so my suggestion is to take it to a computer repair place

 

[1_X_1]

They took it out and there is no improvement. The screen still will not respond.

that's not a good sign. at this point everything is a suspect, motherboard, power supply, memory. only way to be sure is to test with known good components, sounds like your friends don't have spare memory or power supplies laying around, so my suggestion is to take it to a computer repair place

Someone suggested removing the battery in the motherboard. Do you think that could help. We have already gathered repair estimates for if all else fails.

Would the power supply and memory prevent the computer from connecting to the screen? Since the computer starts, fans, lights and all, I didn't think anything was wrong with the power supply. I'd have to check to see if our power supply watt are up to par to see if I could use mine inside their computer.

As for the Ram, I can easily lend them mine so long as it is not the motherboard killing everything it connects too. lol I suppose I could lend them the GPU I am literally using now, but I'd like to know if I risk damaging it if it turned out to be some shortage from the motherboard or something. Or perhaps if I were try their GPU, if their were something wrong with the GPU, would it mess up my computer?

 

[gbb0330]

They took it out and there is no improvement. The screen still will not respond.

that's not a good sign. at this point everything is a suspect, motherboard, power supply, memory. only way to be sure is to test with known good components, sounds like your friends don't have spare memory or power supplies laying around, so my suggestion is to take it to a computer repair place

Someone suggested removing the battery in the motherboard. Do you think that could help. We have already gathered repair estimates for if all else fails.

Would the power supply and memory prevent the computer from connecting to the screen? Since the computer starts, fans, lights and all, I didn't think anything was wrong with the power supply. I'd have to check to see if our power supply watt are up to par to see if I could use mine inside their computer.

As for the Ram, I can easily lend them mine so long as it is not the motherboard killing everything it connects too. lol I suppose I could lend them the GPU I am literally using now, but I'd like to know if I risk damaging it if it turned out to be some shortage from the motherboard or something. Or perhaps if I were try their GPU, if their were something wrong with the GPU, would it mess up my computer?

you can try removing the battery from the mobo, its not gonna hurt. i will be very surprised if that fixes your problem.

its very unlikely for a bad mobo, for example, to damage other components, like RAM or video card, but its possible, there is a risk.

 

[1_X_1]

Yeah it did not work. Going to take it to repair place today. Thank you for the help.