Concerned about updating computer's drivers

[mostlynoob]

Hi all,

I'm trying to help my elderly mother resolve an issue with a game she plays on her PC.
She's been playing Jewel Quest 6, loaded via PC CD-ROM, for years. A month ago it stopped loading. If I reinstall, she'll lose her game progress. And I'm not sure that'd fix the issue anyway.

I've contacted the game company for technical support, sent them a DXDIAG report, and they've asked that I update the computer's drivers. As a novice, I'm a bit wary.
Why was the game running fine for so long and then stopped?
Why are other versions of Jewel Quest, earlier versions of the game, still running fine but this one ceased suddenly?

I read that updating or unnecessarily installing new drivers can destabilise systems.
I disregarded my novice concerns and followed the link this company sent me to install Graphics Driver for Intel G41 Express Chipset Windows 7 (64-bit) 8.15.10.2869, but this process failed because the system "doesn't meet the minimum requirements."

The company are now requesting that I install Graphics Driver for Intel G41 Express Chipset Windows 7 (32-bit) 8.15.10.2869

I'm so confused. Want to help resolve this for my Mum but don't want to destroy her system entirely.

The computer specs (if these are relevant):

DELL Inspiron One 19A.
Windows 10 Home (64-bit)
Pentium (R) Dual-Core CPU 2.7Ghz
The Driver File Version: 8.15.10.2702
Card name: Intel (R) G41 Express Chipset

Jewel Quest 6 specs (if these are relevant):

Windows XP SP3/Vista/7
1GHz processor
1 GB RAM
64 MB video card (32-bit graphics)
350 MB hard drive space
Direct X9.0.

Could someone jump in here and let me know if they think this is a reasonable solution... to install this new driver....?

Thanks in advance!

 

[Coup77]

Hi There,

I think it's quite a reasonable request. Occasionally Drivers will need to be updated as bugs are found and fixed, and also may be required once Windows itself has updated from time to time, to maintain stability (Not lose it)

I'm guessing the first driver install you tried didn't work as you are working with a 32-Bit version of Windows 7, not 64-Bit. So the 32-Bit one should work just fine.

My 2 cents.

 

[mostlynoob]

Hi There,

I think it's quite a reasonable request. Occasionally Drivers will need to be updated as bugs are found and fixed, and also may be required once Windows itself has updated from time to time, to maintain stability (Not lose it)

I'm guessing the first driver install you tried didn't work as you are working with a 32-Bit version of Windows 7, not 64-Bit. So the 32-Bit one should work just fine.

My 2 cents.

Does the fact that the computer is running Windows 10 (64-bit) have any bearing on the driver?

 

[VJ_Gamer]

Click here(http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-one-19/drivers) and select the options detect driver. It will automatically detect it for you. Else click on find it myself and download the latest video driver and install it.

Peace.

 

[mostlynoob]

Click here(http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-one-19/drivers) and select the options detect driver. It will automatically detect it for you. Else click on find it myself and download the latest video driver and install it.

Peace.

I ran the auto-detect when I first started talking with company. Only two installs were detected: BIOS and WLAN mini-card. From there they requested the DXDIAG report and just told me flat out my graphic driver needed updating.

I've run the auto-detect again as per your suggestion and the same result appears with only two updates.
I've selected 'find it myself' and the only option that I can find in 'video' is Intel G41 (intel) Graphics Controller, v.7.15.10.1752, A00.

Should I install this? Ignore that it's completely different to what that company is suggesting I install?

 

[VJ_Gamer]

I ran the auto-detect when I first started talking with company. Only two installs were detected: BIOS and WLAN mini-card. From there they requested the DXDIAG report and just told me flat out my graphic driver needed updating.

I've run the auto-detect again as per your suggestion and the same result appears with only two updates.
I've selected 'find it myself' and the only option that I can find in 'video' is Intel G41 (intel) Graphics Controller, v.7.15.10.1752, A00.

Should I install this? Ignore that it's completely different to what that company is suggesting I install?

Okay, Then go with what they are suggesting

Peace.

 

[mostlynoob]

Okay, cool, I'll give it a shot.

Thanks heaps.