Archived from groups: alt.cellular.sprintpcs (
More info?)
O/Siris <0siris@sprîntpcs.com> wrote in message news:<739305282ef8ee233970528cdb34e432@news.teranews.com>...
> In article <20040512090032.07672.00001178@mb-m07.aol.com>, nebby00007
> @aol.com says...
> > In this case it seems quite credible. I wouldn't generalize as you and Sm
> ith
> > want to do.
> >
>
> Wouldn't generalize? There are reports here of good service, too,
> and you attack those reports as apologist posting.
>
> You are *just* as guilty of generalizations as those you accuse.
I usually contact CS via email unless it's a huge problem. I emailed
Customer Service a couple of months ago about upgrading my phone, and
the response I recieved made me think it was from someone who spoke
English as a second language. I had to resend the email under the "my
account" section of webiste becuase they couldn't look into my account
unless I did that. It sounded weird, but I resent it. I got a reply
from the same CSR who baasically he told me in a really drawn out way
that I hadn't met the 18 month requirement and it would be better to
wait. I calculated it to be April/ early May that I could try to get a
new phone with rebate. I posted in here the same day I emailed and
someone provided me with a link to check if my phone was eligible (Bob
I think it was, thanks again), so now I know I can apply for the
rebate. While the guy was trying to be friendly, I wasn't very
impressed with the answer I recieved and choose to find the info on
the web instead.
My most recent e-mail was to inquire about a business discount. I
wanted to know how to go about initiating it. A helpful CSR told me I
could reply with my manager's name & address of employer. I did and
the next email I got back was adressed to my manager @@ So I knew that
CSR hadn't bothered to read the quoted text I provided in the email. I
emailed them one more time asking for a phone # of someone I could
speak to and the CSR responded by apologizing and stating that he had
applied the discount and changed my billing date to match the
company's, explained how my minutes would be pro-rated, etc. I checked
the next day and my plan was changed...the only irritating thing is I
can't check my minutes so I have no idea if I'll be going over or not
with my pro-rated # of mins. Oh well.
Bottom line is that there are at least a few CSRs who are friendly and
know what they're doing. There are also a lot of people who don't know
what they're doing...you just have to keep trying until you connect w/
the right person. I don't think this is limited to SPCS though, I've
heard stories from people w/ verizon, cingular, at&t about their cs
problems.
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