Confidence Shaken By GW Service

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Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Recently, I sent my system in for service as I had a problem with GW
getting me the right power supply starting on Oct 5 I was sent 7
different power supplies over a months period. I originally had a
6500583 and they keep sending me a 6500703 which the supervisory
technician said I should not use. Finally on the last power supply the
sent me a 6500652 which had the same specs as the 6500583. That took
over a month.

Then I get it and still have problems with boot up from a cold boot 5+
minutes. So I sent it in on November 6th. The report only read. Ran
extensive test on system hardware. Place each drive (80 GB) (250 GB) and
(300 GB) individually on controller 0 and 2 failed. Only the (80 GB)
passed DOS level tests.

When I got the system back cables were left unplugged, no thumb screws
the system had not been cleaned. The system was left in the diagnostic
mode. So they really did their job.

RAM, Boot to OS and test of OS Passed. Nothing mentioned about any
problem with cold boot.

Anyway they shipped it back on November 12th but sent it to Ohio and I
live in Maryland and then took another week to get it back from the
place the sent it to in Ohio. Another oops by GW again.

I have taken an ran PowerMax 4.09 on the 300GB drive all levels and not
error. Have to do the 250 GB yet and run their PC Doctor Test to see
what results I come up with.

So in two years when I purchase a new system I am not sure of what I am
going to do. Have it built by a local firm or build it myself. Another
thing I notice is that now GW no longer offer life time support.

Even after writing a letter to the new CEO no real results or letter.

If we had the Country Stores back it would have been solved in a week
two max.

Ron

C700
P4 1.9
1.25GB Memory
3 HD Maxtor 80-250-300
1 TDK CDRW 5200B
1 TDK DVDRW 840G
 
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Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

1. Build your own would be best or local whitebox vendor who speaks
English (I don't care about ethnicity, but communication: if you speak
Spanish, Korean, Farsi or Esperanto and he does too that's as good)
and is not a jerk. Dell if you want an 800 number to call at any hour.
Alienware if you don't mind paying a big premium for an arguably cool
case and a bogus high tech image.

2. Who did you send it to-Celestica? I'd look up their corporate
address and write them a certified letter and cc Gateway also
certified-just for fun. Won't do any good.

3. No, the Country Stores would not have fixed it, because they had
no inventory, no techs, and a 2 to 4 week wait time at the end.

4. If you insist on buying Gateway anyway at least tell them you're a
business and not a consumer.
 
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Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

I already write a letter to the new CEO over 3 weeks ago no response
yet. Yes, it was certified return receipt.

No, this time I am thinking about building my own were I can chose the
parts. I have done some reseach and it would cost me about $3500 to
$4500 using the latest Intel board.

This time I will keep my old pc just in case things go down.

Ron



Cal Cerise wrote:
> 1. Build your own would be best or local whitebox vendor who speaks
> English (I don't care about ethnicity, but communication: if you speak
> Spanish, Korean, Farsi or Esperanto and he does too that's as good)
> and is not a jerk. Dell if you want an 800 number to call at any hour.
> Alienware if you don't mind paying a big premium for an arguably cool
> case and a bogus high tech image.
>
> 2. Who did you send it to-Celestica? I'd look up their corporate
> address and write them a certified letter and cc Gateway also
> certified-just for fun. Won't do any good.
>
> 3. No, the Country Stores would not have fixed it, because they had
> no inventory, no techs, and a 2 to 4 week wait time at the end.
>
> 4. If you insist on buying Gateway anyway at least tell them you're a
> business and not a consumer.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

I already wrote a letter to the new CEO over 3 weeks ago no response
yet. Yes, it was certified return receipt.

No, this time I am thinking about building my own were I can chose the
parts. I have done some reseach and it would cost me about $3500 to
$4500 using the latest Intel board.

This time I will keep my old pc just in case things go down.

Ron

Cal Cerise wrote:
> 1. Build your own would be best or local whitebox vendor who speaks
> English (I don't care about ethnicity, but communication: if you speak
> Spanish, Korean, Farsi or Esperanto and he does too that's as good)
> and is not a jerk. Dell if you want an 800 number to call at any hour.
> Alienware if you don't mind paying a big premium for an arguably cool
> case and a bogus high tech image.
>
> 2. Who did you send it to-Celestica? I'd look up their corporate
> address and write them a certified letter and cc Gateway also
> certified-just for fun. Won't do any good.
>
> 3. No, the Country Stores would not have fixed it, because they had
> no inventory, no techs, and a 2 to 4 week wait time at the end.
>
> 4. If you insist on buying Gateway anyway at least tell them you're a
> business and not a consumer.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

RDBrimmer <ronb21@att.net> wrote in message news:<41AC0C7C.1010205@att.net>...
> I already wrote a letter to the new CEO over 3 weeks ago no response
> yet. Yes, it was certified return receipt.
>
> No, this time I am thinking about building my own were I can chose the
> parts. I have done some reseach and it would cost me about $3500 to
> $4500 using the latest Intel board.

Are you building an Itanium? That's about the only way you can spend
that much on a single PC anymore. We put a dual Xeon with 2 GB of ram
and SCSI everything together and it came up to like $2800. It was the
most expensive computer I've actually seen in several years except for
that funny looking SGI box-Tezro? Terzo?- at a show somewhere.