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Question Connected to network, no internet or access to router page

Cjchris

Honorable
Aug 19, 2013
3
0
10,510
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Since lockdown has started With I’ve periodically lost access to the internet.
When this happens all of my devices are still connected to the network but I lose access to both my router and my modem via their respected addresses.
My question is if this is a normal occurrence?
I would of thought everything Local would still be accessible unless something more nefarious was going on.
 

mattb

Distinguished
May 25, 2001
36
0
18,530
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What router are you using?
Do you still have an IP address when things are disconnected? Can you ping the router?
I had a TP-Link router that would lock up sometimes and act like this and resetting the router would get it going again. I recently replaced that router and that problem has gone away.
 

Cjchris

Honorable
Aug 19, 2013
3
0
10,510
0
Hi
No when the internet connection goes there’s 100% packet loss to the router.
I’m using an Asus 3100 router which is a recent purchase.
I’ve had this issue with the virgin super hub 2 in both router and modem mode and the same thing happens all packets get lost. Two days ago we upgraded to the super hub 3 and have the same issue.
The connection will drop for a few minutes at a time repeatedly until it becomes stable again this can last between 5 minutes up to a few hours.
Yesterday I was monitoring packets using Wireshark between my computer and the router when the connection goes the router is pinging the computer who has the routers address.

It’s quite a strange one if the connection goes on the ISP side I would still expect to be able to access my routers IP address.
 

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