Question Connected to network, no internet or access to router page

[Cjchris]

Since lockdown has started With I’ve periodically lost access to the internet.
When this happens all of my devices are still connected to the network but I lose access to both my router and my modem via their respected addresses.
My question is if this is a normal occurrence?
I would of thought everything Local would still be accessible unless something more nefarious was going on.

 

[mattb]

What router are you using?
Do you still have an IP address when things are disconnected? Can you ping the router?
I had a TP-Link router that would lock up sometimes and act like this and resetting the router would get it going again. I recently replaced that router and that problem has gone away.

 

[Cjchris]

Hi
No when the internet connection goes there’s 100% packet loss to the router.
I’m using an Asus 3100 router which is a recent purchase.
I’ve had this issue with the virgin super hub 2 in both router and modem mode and the same thing happens all packets get lost. Two days ago we upgraded to the super hub 3 and have the same issue.
The connection will drop for a few minutes at a time repeatedly until it becomes stable again this can last between 5 minutes up to a few hours.
Yesterday I was monitoring packets using Wireshark between my computer and the router when the connection goes the router is pinging the computer who has the routers address.

It’s quite a strange one if the connection goes on the ISP side I would still expect to be able to access my routers IP address.