I'm going to try to keep this as short and to the point as possible while getting out all the relevant info.
I know a little bit about networking, enough to get a home wireless network up and running without issues. This is not at my place but I'm trying to help a friend who has had issues for 2 years now. I have been involved in setting up the network from the start so I do have some personal experience with it.
2 Years ago friend buys a new house (rather big) and I talk him into trying a TV streaming service to see if he likes it. He contacts Mediacom and just gets internet service (100 Mbps). Because his house is so large I get a few of those plug in extenders, set them up and everything is fine (at this point it was mediacom's modem, his wireless router and 4 of the plug in extenders). His wife doesn't like the switch to streaming TV as she liked how everything was setup TV wise from Mediacom (they had their TV service at their old place for years - she knew how to run the remote, DVR her shows, etc.). No prob, call Mediacom and they are now on the TV and Internet bundle. When this happened a tech came out (I was there for this) as they had to install their own modem/router and TV boxes for the TV service. The tech tells me that because they had to change modem/wifi router combo that this MUST be used, and to setup the owned router as a wireless access point. I do this, set everything back up and test everything and leave.
Since then they have non-stop issues with the internet randomly dropping throughout the day and night (wifi). The location of the incoming cable and Mediacom's modem/router is in a downstairs closet and as mentioned, it's a large house so there's no way to run cables everywhere. Their son has to move his PS4 into the closet and do a wired connection at night and he will still randomly drop. They have called Mediacom techs throughout the two years who come out, do stuff (I have no idea what they do when they come out, I guess one tech was out there for less then 10 minutes) and still have the issues.
Last month my friend got tired of it, upgraded to their gigabyte service hoping that a full hardware change would fix the issue. It didn't. I was out at their house a few weeks ago to put in some beefier extenders (Netgear EX8000), tested their connection and left. Wifi is still coming in and out and just last night the son was playing in the closet on the PS4 and his wired connection was dropping.
What's the next step here? As mentioned, not totally network savvy but understand enough (hopefully) to get done what needs to. Calling the ISP for help doesn't seem to be doing anything and the family is tired of not having reliable internet (I would have gone crazy by now). The only other game in town is DSL at much slower speeds.
--Edit--
I wanted to add some additional information that I didn't above. He only has 2 neighbors, one to each side and each of them has a wireless network. So it's not like there should be any interference going on.
I know a little bit about networking, enough to get a home wireless network up and running without issues. This is not at my place but I'm trying to help a friend who has had issues for 2 years now. I have been involved in setting up the network from the start so I do have some personal experience with it.
2 Years ago friend buys a new house (rather big) and I talk him into trying a TV streaming service to see if he likes it. He contacts Mediacom and just gets internet service (100 Mbps). Because his house is so large I get a few of those plug in extenders, set them up and everything is fine (at this point it was mediacom's modem, his wireless router and 4 of the plug in extenders). His wife doesn't like the switch to streaming TV as she liked how everything was setup TV wise from Mediacom (they had their TV service at their old place for years - she knew how to run the remote, DVR her shows, etc.). No prob, call Mediacom and they are now on the TV and Internet bundle. When this happened a tech came out (I was there for this) as they had to install their own modem/router and TV boxes for the TV service. The tech tells me that because they had to change modem/wifi router combo that this MUST be used, and to setup the owned router as a wireless access point. I do this, set everything back up and test everything and leave.
Since then they have non-stop issues with the internet randomly dropping throughout the day and night (wifi). The location of the incoming cable and Mediacom's modem/router is in a downstairs closet and as mentioned, it's a large house so there's no way to run cables everywhere. Their son has to move his PS4 into the closet and do a wired connection at night and he will still randomly drop. They have called Mediacom techs throughout the two years who come out, do stuff (I have no idea what they do when they come out, I guess one tech was out there for less then 10 minutes) and still have the issues.
Last month my friend got tired of it, upgraded to their gigabyte service hoping that a full hardware change would fix the issue. It didn't. I was out at their house a few weeks ago to put in some beefier extenders (Netgear EX8000), tested their connection and left. Wifi is still coming in and out and just last night the son was playing in the closet on the PS4 and his wired connection was dropping.
What's the next step here? As mentioned, not totally network savvy but understand enough (hopefully) to get done what needs to. Calling the ISP for help doesn't seem to be doing anything and the family is tired of not having reliable internet (I would have gone crazy by now). The only other game in town is DSL at much slower speeds.
--Edit--
I wanted to add some additional information that I didn't above. He only has 2 neighbors, one to each side and each of them has a wireless network. So it's not like there should be any interference going on.