Question Connection timed out

[Confusedguy79]

When trying to connect to the portal my.anydesk from my home network the connection times out whether using wireless or Ethernet access. However it connects on my mobile data perfectly

 

[Ralston18]

This service?

https://support.anydesk.com/knowledge/customer-portal-my.anydesk.com

Have you contacted "Anydesk" be it the preceding link that I posted above or otherwise?

In any case more details and information needed.