Consistent high latency despite consistent high download/upload speeds

[Luxrath99]

I recently rented a floor at someone house as an apartment and am having awful latency issues with absolutely everything I try to do on their network. My download/upload is perfectly fine, I've downloaded large files in moments. Pinging their ISP (CIK Telecom) directly gives this result; http://imgur.com/42LRJ84.png

However pinging the gateway gives this result; http://imgur.com/lC1JRim.png

Doesn't add up to me at all.

Twitch/youtube streams, voice/video calls, gaming or any other thing that requires fast and snappy response times is completely unuseable by me, however I can still torrent a huge file relatively quickly for being on a wireless connection. Any troubleshooting/general tips?

 

[Ralston18]

Try tracert to both ISP (CIK Telecom) and the the gateway.

Do a few runs at different times. Tracert will provide more information with respect to possible bottlenecks.

Would suspect that the router is simply not up to the demands of gaming (continual data back and forth exchanges) versus setting up a download that may only require occasional ACK (acknowledgements) that data has been received.

Or the router has been configured with some user priorities and/or QoS controls on "tenant" users by the router's admin

person.

 

[Luxrath99]

Try tracert to both ISP (CIK Telecom) and the the gateway.

Do a few runs at different times. Tracert will provide more information with respect to possible bottlenecks.

Would suspect that the router is simply not up to the demands of gaming (continual data back and forth exchanges) versus setting up a download that may only require occasional ACK (acknowledgements) that data has been received.

Or the router has been configured with some user priorities and/or QoS controls on "tenant" users by the router's admin

person.

Here is a trcrt to...

ISP; http://imgur.com/Cq3mgzH.png
Gateway; http://imgur.com/1p7On7v.png
And a typical internet destination (google) http://imgur.com/ZVukTJv.png

repeating them further yields similar results each time - taken during a time while typical latency to most servers is 500ms

 

[Ralston18]

So the latency in the second hop appears in other runs as well?

To be honest, I am not sure about a direct interpretation per se.

First hop should be the router (192.168.3.1)serving the network you are on.

Second hop should be the ISP to your house.

There are a variety of online links discussing tracert and what the results may indicate.

Here is are a couple of links within this forum that address a similar problems.

http://www.tomshardware.com/answers/id-2344273/high-ping-spikes-packet-loss-hop.html

http://www.tomshardware.com/answers/id-3230067/strange-issues-latency-ping-spikes-packet-loss.html

Unfortunately, as a tenant, you may be at disadvantage when it comes to the sharing of network resources.

Take a look as as much of the cables, connections, wall ports etc. as you can. Make sure all are firmly connected, no signs of damage - overall physically correct. Eliminate that there may be some physical connection problem.

Could be that the latency due to some overload as mentioned in the second link above.

See what else you can learn and post accordingly. Someone else may have additional ideas and comment - especially if I have missed something.

 

[Luxrath99]

Yeah it seems the second bounce which is the problem one is the house router to Shaw Telecom, who I believe CIK Telecom rents infrastructure from... Unsure how I can fix that :/

 

[Ralston18]

A fix probably depends on your relationshipwith the landlord. And possibly the terms of your rental agreement - if any.

If he or she is also experiencing latency then there may be some willingness to address the overall situation.

May just have a bad connection with respect to the connections to and from the house router. Maybe a problem cable or wall port connection. Check the connections to your floor as best you can. Then chat with the landlord.

 

[Luxrath99]

Would a poor connection from my floor to their router result in such poor latency on the second hop though? Landlord says their connection is A OK.

 

[Ralston18]

Generically:

ISP ------->router --------ethernet cable to your floor --------->your computer.

It would be nice to simply say "no".

However, when it comes to networks etc. a problem anywhere can contribute to a problem elsewhere. I.e. a "perfect storm" scenerio.

Could be the result of network traffic when multiple devices or combination of devices are in use or some traffic threshold is reached.

Intermittent problems are sometimes just that.

And we do not really know how the landlord has configured the router - some QoS configuration may be in place.