Constant Blue Screen of Death Cycle on Startup... Please help...

[IrishGuySC]

Last thing I did on my laptop was uninstall nero 15 and upon restarting it crashes and I get the blue screen with "thread exception not handled." Startup repair etc leads to the same crash,

I am able to get the computer to startup into safe mode but upon restarting again the same cycle starts over.

Here is the dump file:
http://www.filedropper.com/110114-23687-01
dmp file

I am at a complete loss at what to do next. Nothing in my "device manager" seems to be messed up.

 

[Paul NZ]

Kaspersky can cause this. I would uninstall this then use their removal tool . See if that fixes it

http://support.kaspersky.com/common/service.aspx?el=1464

 

[IrishGuySC]

Kaspersky can cause this. I would uninstall this then use their removal tool . See if that fixes it

http://support.kaspersky.com/common/service.aspx?el=1464

I'll give it a try right now. In the meantime I updated all my display drivers as that seemed to be a common cause but that didn't help.

Thanks!

 

[Paul NZ]

No probs

 

[IrishGuySC]

No probs

I removed kaspersky with the tool in safe mode.. but same crash upon restarting it.

 

[Paul NZ]

Is it the same stop error?

If ccleaner is installed boot into safe mode / networking go to tools/startup

Click on bottom right Copy and paste whats comes up in here

Do the same for tools/uninstall. We'll see whats installed

 

[Paul NZ]

Or if you want put teamviewer on this www.teamviewer.com. Boot into safe mode / networking

Install/run it. If you install it give me the ID and password it gives you in a PM

I can check it from here. Dont worry you'll see what I'm doing

 

[IrishGuySC]

Is it the same stop error?

If ccleaner is installed boot into safe mode / networking go to tools/startup

Click on bottom right Copy and paste whats comes up in here

Do the same for tools/uninstall. We'll see whats installed

Here is the latest dump file
http://www.filedropper.com/110214-31656-01

and here is ccleaner:
Yes HKCU:Run HP Officejet Pro 8600 (NET) Hewlett-Packard Co. "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID "CN1BB1R2HY05KD:NW" -scfn "HP Officejet Pro 8600 (NET)" -AutoStart 1
Yes HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run Classic Start Menu IvoSoft "C:\Program Files\Classic Shell\ClassicStartMenu.exe" -autorun
Yes HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run ISBMgr.exe Sony Corporation "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
Yes HKLM:Run iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run RtHDVBg Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /SONYAPO
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:RunOnce UnKIS Microsoft Corporation wscript.exe //b C:\Users\Robby\AppData\Local\Temp\UnKIS.vbs
Yes HKLM:RunOnce WinSat winsat dwm -xml results.xml

 

[Paul NZ]

This entry looks suss, see where its running from. Nothing should be running from the temp folder. On startup. Delete this entry

Yes HKLM:RunOnce UnKIS Microsoft Corporation wscript.exe //b C:\Users\Robby\AppData\Local\Temp\UnKIS.vbs

I think youre infected with something. Then reboot then see if it crashes

Disable this entry

Yes HKLM:RunOnce WinSat winsat dwm -xml results.xml

 

[IrishGuySC]

This entry looks suss, see where its running from. Nothing should be running from the temp folder. On startup. Delete this entry

Yes HKLM:RunOnce UnKIS Microsoft Corporation wscript.exe //b C:\Users\Robby\AppData\Local\Temp\UnKIS.vbs

I think youre infected with something. Then reboot then see if it crashes

Disable this entry

Yes HKLM:RunOnce WinSat winsat dwm -xml results.xml

Yeah same crash... I'm not sure what that entry is.. may be the intel driver package i used to install because it wasn't there when the problem first started (i looked at startup items when I first was able to get into safe mode).

 

[Paul NZ]

Want me to check it out using teamviewer?

 

[IrishGuySC]

Want me to check it out using teamviewer?

what is teamviewer?

 

[Paul NZ]

It'll let me log in remotely. But you'll see what I'm doing. Its like remote desktop in windows BUT heaps better and easier to use

I gave the site for it above

 

[IrishGuySC]

It'll let me log in remotely. But you'll see what I'm doing. Its like remote desktop in windows BUT heaps better and easier to use

I gave the site for it above

ok let me get it setup

 

[Paul NZ]

k. Select install or run / then personal underneath to install it. Once its installed it'll give u an ID and password. Give both of these to me in a PM

 

[ronintexas]

Install this utility: http://www.nirsoft.net/utils/blue_screen_view.html

It makes the dump file easier to read - specifically which drivers created the problem....

 

[Paul NZ]

We did, it looks like it maybe a hdd prob, because theres hardly anything on the hdd now. Besides Sony crap, its a Vaio

And the stop error he's getting is a 0x0000007e stop error which is only happening when it tries to boot into windows. According to Google this can mean a failing hdd. I couldnt see anything in it (used teamviewer) that would cause it

BUT its fine in safe mode. Thought the SATA drivers were the cause, so rolled back to the Sony SATA drivers. No change same stop error

He's going to refresh it to see if that fixes it. If it doesnt it maybe time to replace the hdd

One thing I did notice was win32k.sys wasnt in bluescreenview

But it was on the system. Which I thought was odd

 

[ronintexas]

It could be....the BSOD reader displays all the errors in the dump file and the order of the drivers being loaded....it usually points us in the right direction....easier than uploading DMP files.