Question Constant Blue Screen or crashing: c0000005 ?

[mac_angel]

System:
MSI MAG Z790 Tomahawk WIFI DDR4
Core i9 13900K, custom watercooled, not overclocked
2 x 3600 DDR 4 32GB RAM
MSI RTX 4090 Suprim, added to the watercooling loop
BeQuiet Dark Pro 12 1500W
Latest Ghost Spectre Windows 11 build, all latest drivers.
watercooling loop: 280 x 25mm RAD, 360 x 30mm RAD, 2 pumps, AlphaCool CPU block, Byski GPU block

Computer started acting wonky last week, getting worse as time went on, the dreaded c0000005 error. Tested the RAM with MEMTest86 (USB boot version), and tested fine. Decided to reformat. Got the latest Spectre build, went to MSI and got the "latest" BIOS. Flashed the BIOS and tried to install Windows. Kept crashing, but after a few attempts I got it to work. Went back to gaming and seemed okay for a while, then crashed again last night. Kept getting c0000005 errors showing up in the Event Viewer. Tested the RAM again and again, tested fine. I tried running the Windows RAM tester, but I was not by the computer when it restarted and the log was not listed in the Event Viewer when I did get Windows open again.

I decided to roll back the BIOS because the older one was at least more stable than the new one. MSI had changed the BIOS and ME flash tool that they had posted (7D91v1A and ME_16.1.30.2264 were downloaded on the first, and now taken down. 7D91v1B and ME_16.1.30.2330 are now in it's place. And, yes, I did download the right ones the first time). Before and after flashing the BIOS and updated the ME, I've been trying to run Cinebench for checking stability. Single core seems to work, but if I try multicore, it crashes and directs me to the bug report (since it's downloaded from the M$ store, it's not where it states. Luckily I found a thread online that tells where to find it.

There's no report in the Event Viewer, but I was able to open up the dmp file with WinDbg. I don't know what most of it means, but I do see the c0000005 error showing up again. I know that's usually RAM, which is why I have been testing it over and over, but it keeps coming up fine.

EDIT: I had a side note saying my temps were bad. I worked to see if there was any air stuck in the system and repasted the CPU block. Temps are under control, but Cinebench is still crashing with the same error.


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 499

Key : Analysis.Elapsed.mSec
Value: 1483

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 2

Key : Analysis.IO.Write.Mb
Value: 3

Key : Analysis.Init.CPU.mSec
Value: 139

Key : Analysis.Init.Elapsed.mSec
Value: 23993

Key : Analysis.Memory.CommitPeak.Mb
Value: 433

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_c4dplugin.xdl64!Unknown

Key : Failure.Hash
Value: {be3d2427-eba4-4fed-89a5-f274a3051014}

Key : Timeline.OS.Boot.DeltaSec
Value: 476

Key : Timeline.Process.Start.DeltaSec
Value: 427

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 23.2.0.0


FILE_IN_CAB: minidump.dmp

CONTEXT: (.ecxr)
rax=3fe4ac5317840b16 rbx=0000000000000000 rcx=3fe9f43eff838bc9
rdx=3fd44df2ac26d0f3 rsi=0000000fb301d830 rdi=3fe4ac5317840b16
rip=00007ffd11757101 rsp=0000000fb301cda0 rbp=bff0000000000000
r8=3ff0000000000000 r9=3ff0000000000000 r10=3ff0000000000000
r11=00000000000000a3 r12=3fe4ac5317840b16 r13=3fe4ac5317840b16
r14=0000000000003480 r15=0000000fb301d830
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
c4dplugin+0x9f7101:
00007ffd`11757101 4d890424 mov qword ptr [r12],r8 ds:3fe4ac53`17840b16=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffd11757101 (c4dplugin+0x00000000009f7101)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Cinebench.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000000f`b301cda0 00007ffc`fc856c06 : 00000000`00000000 3f745bb9`50f71480 3ff00000`00000000 00000000`00000000 : c4dplugin+0x9f7101
0000000f`b301ce60 00007ffc`fc85438f : 80000000`00000000 00000000`00000000 0000000f`b301cfc0 0000000f`b301cff0 : sla+0xc6c06
0000000f`b301cf30 00007ffc`fc7fb1ec : 3ff00000`00000000 00000000`00000000 406382cd`76a6bfe1 00000000`00000000 : sla+0xc438f
0000000f`b301d030 00007ffd`11757840 : 00000000`00000000 00000000`00000000 00000000`00000000 3ff00000`00000000 : sla+0x6b1ec
0000000f`b301d1f0 00007ffd`1123f244 : c047648d`00000000 40512e2c`ea6798cc 3ff00000`00000000 3ff00000`00000000 : c4dplugin+0x9f7840
0000000f`b301d370 00007ffd`118b8120 : 42ed9d01`42ed9d01 42ed9d01`42ed9d01 42ed9d01`42ed9d01 42ed9d01`42ed9d01 : c4dplugin+0x4df244
0000000f`b301da80 00007ffd`118d62fa : 3f293a96`3a161d0e 00000000`00000000 4001a9f6`e1aef085 00000000`00000000 : c4dplugin+0xb58120
0000000f`b301dee0 00007ffd`119be95f : 00000000`00000000 3fe11bc5`40000000 3fa75b97`80000000 00000000`00000000 : c4dplugin+0xb762fa
0000000f`b301e410 00007ffd`119c63e1 : 3f847ae1`47ae1485 bfbc28f5`c28f5c31 3ff35c28`f5c28f5d 00000000`00000000 : c4dplugin+0xc5e95f
0000000f`b301ea50 00007ffd`118d8427 : 00000000`00000000 00000000`00000000 00000000`00000000 3fc1eec7`035dca0f : c4dplugin+0xc663e1
0000000f`b301ec50 00007ffd`118dc7fa : 3ff00000`00000000 00000157`467c9728 00000000`00000000 00000000`00000000 : c4dplugin+0xb78427
0000000f`b301f180 00007ffd`118d34db : bfc486f3`e6bf7804 bfd36352`a912a65e 3ff00000`00000000 c075f0b6`084c0e1e : c4dplugin+0xb7c7fa
0000000f`b301f4b0 00007ffd`118d300c : 406160bf`ffda391c 4025ee76`c2b06073 c075f0b6`084c0e1e 406160bf`ffda391c : c4dplugin+0xb734db
0000000f`b301f650 00007ffd`118d1b8e : 00000010`00000000 00000157`00000000 00000157`4edb3900 00000000`00000000 : c4dplugin+0xb7300c
0000000f`b301f7f0 00007ffd`118cd87a : 00000157`00000000 00000000`00000010 00000157`25ffda38 00000157`25ff1108 : c4dplugin+0xb71b8e
0000000f`b301fa20 00007ffd`118692bc : 00000000`00000000 00000000`ffffffff 00000157`6e3020c0 00000000`00000000 : c4dplugin+0xb6d87a
0000000f`b301fbf0 00007ff7`32775740 : 00000000`00000000 00000000`00000000 00000000`000002ff 00000157`25ff1940 : c4dplugin+0xb092bc
0000000f`b301fc20 00007ff7`3277534c : 00000157`25ff1000 ffffffff`fffffffe 00000000`00000680 00000000`00001f80 : Cinebench_exe!MaxonDebugDumpThreadProfile+0x58bd40
0000000f`b301fca0 00007ff7`3277ddb3 : 00000157`7d9d3080 ffffffff`fffffffe 00000000`00000000 00007ffd`4958372b : Cinebench_exe!MaxonDebugDumpThreadProfile+0x58b94c
0000000f`b301fd20 00007ffd`49ab1503 : 00000157`6fe822d0 00000000`00000000 00000000`00000000 00000000`00000000 : Cinebench_exe!MaxonDebugDumpThreadProfile+0x5943b3
0000000f`b301fda0 00007ffd`4a31257d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<void (__cdecl*)(void *),0>+0x93
0000000f`b301fdd0 00007ffd`4c0caa58 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
0000000f`b301fe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME: c4dplugin+9f7101

MODULE_NAME: c4dplugin

IMAGE_NAME: c4dplugin.xdl64

STACK_COMMAND: ~57s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_c4dplugin.xdl64!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {be3d2427-eba4-4fed-89a5-f274a3051014}

Followup: MachineOwner
---------

 

[helpstar]

check the cpu socket of the motherboard for bent pins
check the hsrd drives for errors
how did you install Windows? latest version of Media creation tool from Microsoft?
is the system overclocked? xmp enabled?

 

[mac_angel]

check the cpu socket of the motherboard for bent pins
check the hsrd drives for errors
how did you install Windows? latest version of Media creation tool from Microsoft?
is the system overclocked? xmp enabled?

some of those were already answered. No overclock, XMP RAM, RAM tested many times over with no errors, and it's running Ghost Spectre Windows 11.

I have been trying to test the m.2 drive, but it kept failing on that system. I plugged it into my son's system this morning (where I'm tying from now), and the first time I tried to test it, it failed instantly. Second time it went long and passed. Check Disk just passed, but it went rather fast, so I don't think it was a long test. I'm about to look for a tool that can do a longer test.

 

[helpstar]

if the M.2 failed on two systems, might be it. How did you test it? which tool? check it with the manufacturer´s tool

sorry, didn´t know what spectre is till now. try installing windows11 using original media creation tool of microsoft

disable xmp, should run at 3200MHz for testing

 

[mac_angel]

if the M.2 failed on two systems, might be it. How did you test it? which tool? check it with the manufacturer´s tool

sorry, didn´t know what spectre is till now. try installing windows11 using original media creation tool of microsoft

disable xmp, should run at 3200MHz for testing

It's a WD Black SN850 1TB. My gaming rig, everything was crashing, so that wasn't much to go by. I did try using WD Dashboard, and it kept failing on there on my gaming rig. I tried to run the SMART long test in the BIOS, but that failed, too.
I tried it in my son's system. SMART test in the BIOS, failed instantly. Then I ran it again and it tested fine. Got into Windows on his, tested with Windows error checking from the properties, tested fine. Downloaded WD Dashboard, ran and tested fine.
During this, I took the CPU out, checked all the pins, etc. I really didn't think that could have been it since I haven't done anything with taking the CPU out in months, but everything looks fine on the CPU and socket.
I reverted the BIOS to the previous one. I booted into windows and tried to have it install the GPU drivers. It started to go through the motions, but it ended up failing before it finished. Reformatted yet again and everything installed fine, including the GPU drivers. But I went to try Cinebench, and crashed right away again.
Turning off XMP I think it goes to 2133, according to the JEDEC. I'll give it a quick try with that, but I really don't think it's the RAM, nor the m.2 any more.

Yup. Just crashed with the RAM at 2133

 

[punkncat]

Do you have any other DDR4 memory available to use? It would make sense to try that, and I didn't note you saying you tested the memory out of the other machines in this one.

Also, what does "Latest Ghost Spectre Windows 11 build" mean?

 

[mac_angel]

Do you have any other DDR4 memory available to use? It would make sense to try that, and I didn't note you saying you tested the memory out of the other machines in this one.

Also, what does "Latest Ghost Spectre Windows 11 build" mean?

Ghost Spectre (you can use Google) is a stripped down version of Windows 11. Takes out all the crap, tracking info, and disables updates. Tom's has done and article on it a while back I think, along with Tiny11.
I was going to try my son's RAM. It's part of a quad kit; I have 2, he has 2. But I keep saying, I don't think it's the RAM. I just put it up to 4000 Gear 1, where I had it for months, and it's still testing fine. Not only that, I jacked up the CPU core voltage to 1.4V and I ran Cenebench, and while it was running still, came on here to see the thread. It just finished for the first time. It was definitely thermal throttling, but it finished. I'm going to try reverting the BIOS back another step, but I've done way too much testing on the RAM that it's definitely NOT the RAM, which is really F'ing annoying. I was really hoping it was the m.2 because it would be a cheap/easy fix. Now it leaves the CPU or motherboard.

Update: I reflashed the BIOS to the previous. Kept the RAM at 4000, Cenebench crashed. Offset the CPU voltage + 0.150V and it passed. Still being thermal throttled, but it's not crashing. Still ends up leaving it as a problem with the CPU or the motherboard. I'm off to bed now.

 

[helpstar]

How hot is the gpu and CPU getting while under load?

 

[mac_angel]

How hot is the gpu and CPU getting while under load?

just started up, didn't try anything yet.
with everything on Auto, the CPU temps were around 75°C under load, but would crash. RTX 4090 would be about 55°C, 65°C hotspot.
When I added the +150V, it reached 100°C quickly and thermal throttled. The GPU wasn't under load.

added: Just tried it with a +0.05 and it made it 5 minutes before crashing. Peak temp made it to 100°C but no thermal throttling. Running it now with a +0.04V

Just finished with +0.04V. Finished. Got up to 100°C on a couple of P cores, but didn't thermal throttle. Under load the cores are about 5.4GHz.

 

[mac_angel]

So, this thing is still bugging the crap out of me, and I can't figure out the solution.
I ramble, so slightly quicker question, would a GPU ever give c0000005 error, or is that always RAM/system? The CPU is/was bad (more info below), but I am having other issues and I'm trying to figure out if I need to RMA the CPU or the motherboard.

I've tried swapping the RAM, same thing. Tested the RAM so many times, no issues. I've now swapped the CPU; bought a 12700K to use while I RMA the 13900K, which is it's own problem, and I can't get Intel's third party contact to actually do anything. I absolutely despise how all these companies are outsourcing their tech and warranty to these stupid call centers that are really not very qualified (not the words I'd really like to use, believe me).
I've ran OCCT, running all tests: all CPU, RAM, GPU, and VRAM. Everything tests fine (with the new 12700K)
So, something I can have repeated is playing Elden Ring in 11,520x2160 (NVidia Surround, and somewhat EyeFinity - son's RX7900XTX). The game will freeze briefly about every 60 seconds. It wasn't doing it at the beginning of the game, but it's gotten worse and worse. I chalked it up to the CPU since I was having the other problems with the 13900K, and the 13900K failed Intel's own diagnostic. But it also does it with the new 12700K. I haven't ran any of the RAM tests or tried to crash my system since my last post a couple of weeks ago. I've been trying to get Intel to go through with the RMA and being frustrated was affecting my mental health, lol. I moved on to Immortals: Fenyx Rising and I don't have any problems with that. Graphics wise, it seems to have a high polygon count, but not high res textures; so it pushing the GPU, but not so much the VRAM. Benchmarks all run fine.
While I was writing this, it was also pausing every so often - I had Steam downloading Far Cry 6 that I was going to use for testing, too.

 

[kotula23]

Did you end up fixing the issue? If not I have almost your exact build. In bios settings there is a setting for the cpu called turbo boost mode. If you disable it it should fix your issue. It fixed mine. Going to contact intel and see if they will do anything since I'm out of the 1 year warranty.

 

[mac_angel]

Did you end up fixing the issue? If not I have almost your exact build. In bios settings there is a setting for the cpu called turbo boost mode. If you disable it it should fix your issue. It fixed mine. Going to contact intel and see if they will do anything since I'm out of the 1 year warranty.

I RMA'd the CPU, the GPU, and the motherboard. While waiting for everything, I bought an MSI MPG Z790 Carbon DDR5, 32GB DDR5 TeamGroup 6400, with the Hynix M-die (I think. I get them confused, but it's the one that is great for overclocking, like the Samsung B-die was for DDR4), and a 12700K.
I wasn't running the turbo boost mode, and I tried running the RAM at XMP as well as Intel default. I also swapped out the RAM with my son's and still had the same issue.
I had a huge fight with Intel trying to get them to do anything with the warranty. Not that there was anything wrong; it was still under warranty and everything, but it was just their third party company being incredibly stupid. I just got back a 14900K at the end of last week, along with the motherboard from MSI (which I gave to my son, along with the 12700K), and the RTX 4090 Suprim from MSI (which had a bad flash. I fixed by flashing a new ROM onto it). I haven't had any issues with that error, but I am having issues with the 14900K overheating and thermal throttling. My son's system, being my old system, but he has a 360 AIO cooler, was able to handle my 14900K better than my custom loop with a 360 x 25mm and 280 x 30mm rad. I ordered a new CPU block that should be in by Wednesday. But, at least no error messages.