[SOLVED] Constant Blue Screen

Mk782001

Reputable
Sep 8, 2015
105
0
4,690
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Hey Guys,
The problem is suddenly from yesterday, my PC constantly runs into Blue Screen with "System Service Exception" StopCode Error 90% of the time. And while I am browsing the webpage crashes sometimes saying Restart Chrome or PC. And I've been getting crashes during game sessions. I have NOT touched any software/hardware in the last week, all softwares are up-to-date, WIndows is Windows 10 2004 version.
I also tried reinstalling windows with formatting C:/ drive as well but while the windows is being installed I still got the "System Service Exception" StopCode Error BlueScreen. I think it's my hardware now but I have no idea which part. What should I do people? I'm kinda scared right now.
PLEASE HELP!

Here are my BSOD Minidump dmp files : Link
Here are the MemTest86 Results: Link
 
Last edited:

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/Xxzb6ccR
File information:072320-9671-01.dmp (Jul 23 2020 - 09:50:53)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 45 Sec(s)

File information:072320-9265-01.dmp (Jul 23 2020 - 09:47:39)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: SearchApp.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 24 Sec(s)

File information:072320-6812-01.dmp (Jul 23 2020 - 10:04:45)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: ?)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 43 Sec(s)

File information:072320-6703-01.dmp (Jul 23 2020 - 10:06:36)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: browser_broker)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 19 Sec(s)

File information:072320-5156-01.dmp (Jul 23 2020 - 08:57:45)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: msoobe.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B350M-PRO-VDH
You have BIOS version AJQ installed. I only see a new beta which is AJR. We usually don't recommend updating to beta versions.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

As a precaution - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
 

Mk782001

Reputable
Sep 8, 2015
105
0
4,690
2
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

As a precaution - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
I'll get back to you as soon as possible
 

Mk782001

Reputable
Sep 8, 2015
105
0
4,690
2
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

As a precaution - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
Here is the Link
Minidump.rar
Here are the MemTest86 Result: MemTest86.jpg
 
Last edited:

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/Xxzb6ccR
File information:072320-9671-01.dmp (Jul 23 2020 - 09:50:53)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 45 Sec(s)

File information:072320-9265-01.dmp (Jul 23 2020 - 09:47:39)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: SearchApp.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 24 Sec(s)

File information:072320-6812-01.dmp (Jul 23 2020 - 10:04:45)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: ?)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 43 Sec(s)

File information:072320-6703-01.dmp (Jul 23 2020 - 10:06:36)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: browser_broker)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 19 Sec(s)

File information:072320-5156-01.dmp (Jul 23 2020 - 08:57:45)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: msoobe.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B350M-PRO-VDH
You have BIOS version AJQ installed. I only see a new beta which is AJR. We usually don't recommend updating to beta versions.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Mk782001

Reputable
Sep 8, 2015
105
0
4,690
2
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/Xxzb6ccR
File information:072320-9671-01.dmp (Jul 23 2020 - 09:50:53)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 45 Sec(s)

File information:072320-9265-01.dmp (Jul 23 2020 - 09:47:39)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: SearchApp.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 24 Sec(s)

File information:072320-6812-01.dmp (Jul 23 2020 - 10:04:45)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: ?)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 43 Sec(s)

File information:072320-6703-01.dmp (Jul 23 2020 - 10:06:36)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: browser_broker)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 19 Sec(s)

File information:072320-5156-01.dmp (Jul 23 2020 - 08:57:45)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: msoobe.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B350M-PRO-VDH
You have BIOS version AJQ installed. I only see a new beta which is AJR. We usually don't recommend updating to beta versions.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
Soo, How do I downgrade my Bios to the latest stable version? And does that mean only my bios has problems and nothing else?
And I'm pretty sure i upgraded the Bios to a Beta version a week and a half back, that's the AJR
Here's a MemTest86 result also if it helps, the above guy recommended: Link
 

Mk782001

Reputable
Sep 8, 2015
105
0
4,690
2
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/Xxzb6ccR
File information:072320-9671-01.dmp (Jul 23 2020 - 09:50:53)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 45 Sec(s)

File information:072320-9265-01.dmp (Jul 23 2020 - 09:47:39)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: SearchApp.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 24 Sec(s)

File information:072320-6812-01.dmp (Jul 23 2020 - 10:04:45)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: ?)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 43 Sec(s)

File information:072320-6703-01.dmp (Jul 23 2020 - 10:06:36)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: browser_broker)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 19 Sec(s)

File information:072320-5156-01.dmp (Jul 23 2020 - 08:57:45)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: msoobe.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B350M-PRO-VDH
You have BIOS version AJQ installed. I only see a new beta which is AJR. We usually don't recommend updating to beta versions.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
I have not seen any error since after the stable downgrade, I guess that Beta update was not good
 

gardenman

Admirable
Moderator
A BIOS update (or rollback in your case) sometimes fixes BSOD issues. Let's hope so. Most of the time the BSODs continue shortly afterwards. So if you have more BSODs, come back and upload the dump files and let us know (in this thread).

I'm not sure how to read the results of that memtest. It looks different from what I'm use to seeing. Any errors in memtest usually indicates bad RAM (or bad overclock settings). Maybe Colif will have additional comments on that.
 

Colif

Win 10 Master
Moderator
It appears your ram doesn't pass all the tests but I can't tell exactly which it fails from that report. There is a log file hidding on the USB drive (In efi/boot folder) but I don't think we need look at it. Ram only Passed 18/48 tests. You ran 4 passes which means there are 4 x 12 tests.

So it failed 30/48 tests. I think you need new ram

the max error count you want in memtest is 0 so its likely way over that.

I only looked as your BSOD crashing weird files I hardly see, like msoobe.exe which is MS out of box experience, all the programs it crashed are part of windows. Ram can cause perfectly good programs to appear as bad.
 
Last edited:

Colif

Win 10 Master
Moderator
its weird, I don't know why but there are 2 MSI boards with same MSI number
https://www.userbenchmark.com/System/MSI-B350M-PRO-VDH-MS-7A38/55243
https://www.userbenchmark.com/System/MSI-B350M-BAZOOKA-MS-7A38/54463

It might be there are more? But anyway, you appear to be on BIOS 7A38v1J as MSI bios codes are a pain in the neck, what they report to BIOS isn't the code showing on website. I don't think you were on the Beta as the date of the bios on your system Nov 29 2019 matches the release date of bios version 7A38v1J on the Bazooka. - see https://www.msi.com/Motherboard/support/B350M-BAZOOKA

the crashes were from just a few days ago, not a week and a half ago when you updated bios. So you weren't on the beta.

Your bios reports as a VDH so its a little confusing, there is no bios with that date on its website - https://www.msi.com/Motherboard/support/B350M-PRO-VDH

can you look at board and confirm which it is? Should be stencilled in among the PCI slots.
 

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