constant bsod when installing files

janck

Reputable
Feb 9, 2017
27
0
4,530
Hi!
I recently built a PC and have a lot of problems with it. First I had bad RAM that caused constant BSOD when installing Windows, so I bought new and it worked. I thought everything was fine, but I still get BSOD when installing games or performing similar tasks. Sometimes I was able to install and play a game, but PC would crash when I did something different.

Error codes I got were mostly:MEMORY MANAGEMENT, SYSTEM THREAD EXCEPTION NOT HANDLED, CRITICAL STRUCTURE CORRUPTION, SYSTEM SERVICE EXCEPTION... I ran memory diagnostic tool and it said there are problems with hardware, but I am pretty sure RAM is ok.
I updated drivers (I only used free driver update programs) and installed Who Crashed. After analyzing with this program I found out a few things: modules that probably caused it: ntoskrnl.exe, ntkrnlmp.exe, ntfs.sys. Description said it was probably caused by other driver that cannot be identified.

I would really appreciate any help
 
Solution
can you go to c:\windows\minidump
copy the files in here to documents
upload the copies from documents to a file sharing site and show links here, I will get someone to read them for us.

Whocrashed just shows what crashed, not why. I used to like that program but now see it as at most 40% useful, as sometimes it will show the actual problem.

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause
ntkrlmp.exe is also part of the windows kernel
ntfs.sys = new technology file system

For memory problems, download memtest86 free version, it creates a bootable USB so don't run it in windows, check 1 memory stick...

Colif

Win 11 Master
Moderator
can you go to c:\windows\minidump
copy the files in here to documents
upload the copies from documents to a file sharing site and show links here, I will get someone to read them for us.

Whocrashed just shows what crashed, not why. I used to like that program but now see it as at most 40% useful, as sometimes it will show the actual problem.

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause
ntkrlmp.exe is also part of the windows kernel
ntfs.sys = new technology file system

For memory problems, download memtest86 free version, it creates a bootable USB so don't run it in windows, check 1 memory stick at a time and you don't want any errors. Anything higher than 0 is too high. Shows ram stick is likely cause of errors
 
Solution

janck

Reputable
Feb 9, 2017
27
0
4,530


Thanks for your answer.
I tested the memory sticks and found out one doesn`t work correctly. I didn`t think it was RAM because I just bought new one. Thanks for helping me!