Question Cooler and fans are not running on my first build ?

[Odolz]

Sorry I won't have time to try all suggestions today.

I did talk to MSI support though, they said:

- Cooler & fans should start running on first boot. No tinkering with bios needed.
- They were unaware of this 'known fanbug', or didn't want to admit it.
- Updating Bios couldn't hurt though.
- If everything is plugged in correctly, which It is (nobody here has told me otherwise).. I'm probably dealing with a faulty board though and I need to contact the seller.

I could NOT have been any more careful during install... first build, expensive parts (for me at least!).
Just got very unlucky I think..

 

[Zerk2012]

Cooler & fans should start running on first boot. No tinkering with bios needed.

Just like I said. In the picks we can't really see what the motherboard has printed by the connector.

I would return the motherboard for a replacement.

 

[SkyNetRising]

It's highly unlikely for all fan headers on a motherboard to be bad.
There has to be something else causing fans not to spin.

Some fans could be bad. But also unlikely all 7 to be bad.
Fans could be connected wrong.
Default fan settings could be inappropriate.
Fan curves could be set inappropriately.
Fans could be set on silent mode and start spinning only after certain temperature is reached.

Anyway - you could try connecting fans through a fan controller.

Are fans on graphics card spinning at least?

BTW - top fans are not really necessary. You can get rid of them.
Top fan closer to front will take air coming from front fan and expel it, before air has done any cooling work.

 

[Odolz]

It's highly unlikely for all fan headers on a motherboard to be bad.
There has to be something else causing fans not to spin.

Are fans on graphics card spinning at least?

Yes, for all of them to be broken as well as the cpu-cooler... those are some odds.
I'm 99.99% sure they're not connected wrong, there's only 1 way they fit on the motherboard because of the plastic piece on the side.

I haven't looked at the fans on the GPU, but my feeling is no they didn't. I would've heard them spinning...

My monitor wouldn't display/recognize anything from the gpu either.
I assumed I needed drivers/software to get it running, So I just plugged into the on-board for now (HDMI since it was the only cable I had a spare lying around ).


Should the GPU be working (fans spinning) by default as well?
That would be another sign there's something wrong with the motherboard.

It is my dad's old 3060.. So i know for a fact it was working just a few days ago.
He upgraded to something better, I got his old card for the time being while I save up for something else.

 

[beyondlogic]

I won't be using rgb until this is sorted, most likely I'll never connect those at all (not something I care about).
Only reason I have argb fans is because the case was more affordable/best deal (same with ram).

Just the fans and the cpu-cooler are connected to the board.



yep, individual control is why I opted to connect them directly to the motherboard instead of the hub.
But running the front 3 fans at the same speed would be fine / make my life easier, i agree.
I'll probably do that should I get things running. Thanks

Noted that most fan headers can only run up to 2 fans at once at a push 3

 

[Zerk2012]

It's highly unlikely for all fan headers on a motherboard to be bad.
There has to be something else causing fans not to spin.

Some fans could be bad. But also unlikely all 7 to be bad.
Fans could be connected wrong.
Default fan settings could be inappropriate.
Fan curves could be set inappropriately.
Fans could be set on silent mode and start spinning only after certain temperature is reached.

Anyway - you could try connecting fans through a fan controller.

Are fans on graphics card spinning at least?

BTW - top fans are not really necessary. You can get rid of them.
Top fan closer to front will take air coming from front fan and expel it, before air has done any cooling work.

The CPU fan should just work if plugged into the CPU fan header .

I've never had to go into BIOS to make changes for any fans to work.

 

[Odolz]

Noted that most fan headers can only run up to 2 fans at once at a push 3

mmm.. the hub only has 5in - 1out (same for rgb).
That connector can only be plugged into a single mobo header.

I'll still take your word for it though. I'll seperate the middle one since it's blowing straight on the storage / gpu.
Could run that one a bit faster if needed...

But I'm pretty sure by now I need a replacement board.

 

[Zerk2012]

Noted that most fan headers can only run up to 2 fans at once at a push 3

Thats a broad statement.
Most fan headers can put out 1A of power if the fans only draw 0.2 A then you could safely connect 4.

 

[SkyNetRising]

The CPU fan should just work if plugged into the CPU fan header .
I've never had to go into BIOS to make changes for any fans to work.

Motherboard could have been bought used.
It may have custom fan settings applied by previous user.

 

[Zerk2012]

mmm.. the hub only has 5in - 1out (same for rgb).
That connector can only be plugged into a single mobo header.

I'll still take your word for it though. I'll seperate the middle one since it's blowing straight on the storage / gpu.
Could run that one a bit faster if needed...

But I'm pretty sure by now I need a replacement board.

Most hubs use a power cable from the power supply to power all the fans connected.

 

[Odolz]

The CPU fan should just work if plugged into the CPU fan header .

I've never had to go into BIOS to make changes for any fans to work.

That's what I figured, but I only had (cheap-ish) pre-built pc's until now.
But from a safety pov it (with today's mega-hot cpu's) it made no sense to me.

Since the GPU also isnt working (not recognized, fans not spinning),
I'm almost certain I just got a faulty board.

Thanks for helping everybody, I'm just going to contact the seller today.
Will post again here if I succeed with the replacement board!

 

[JohnBonhamsGhost]

mmm.. the hub only has 5in - 1out (same for rgb).
That connector can only be plugged into a single mobo header

the hub uses a separate power source but reads the PWM signal from the motherboard header.

a hub is not limited as cable splitters may be.

 

[Odolz]

Most hubs use a power cable from the power supply to power all the fans connected.

the hub uses a separate power source but reads the PWM signal from the motherboard header.

a hub is not limited as cable splitters may be.

yeah my bad, there is indeed a cable from the hub that's supposed to go to the psu. I forgot..

 

[JohnBonhamsGhost]

I'm pretty sure by now I need a replacement board

have you still not attempted the BIOS update as another suggested?

if there were reports of a "fan bug" with this particular model as it seemed was suggested then that may be a simple fix.

 

[Odolz]

Motherboard could have been bought used.
It may have custom fan settings applied by previous user.

Everything was bought new/sealed except for the GPU which was my dad's old card
store is reputable (no ebay/amazon/aliexpress)

 

[Zerk2012]

Motherboard could have been bought used.
It may have custom fan settings applied by previous user.

And who is going to shut the CPU fan off even if it was used, that I have read nothing saying used parts.

Powering it on and installing windows probably pushed the CPU temp to thermal throttling fairly quick.

 

[Odolz]

have you still not attempted the BIOS update as another suggested?

if there were reports of a "fan bug" with this particular model as it seemed was suggested then that may be a simple fix.

Appreciate you but I'm honestly done firing this thing up without cooling.
I took waaaaaay to big of a risk installing windows with only a heatsick.
Still don't know wtf I was thinking..

Msi denies the bug, and It also doesn't explain the gpu not working..
I'll have the store update the bios for me before they send it out.

 

[JohnBonhamsGhost]

doesn't explain the gpu not working

the GPU's fan is controlled by the card's board, not the motherboard.

the fact that they would also stop spinning would indicate a setting(s) that has somehow gone awry.

done firing this thing up without cooling.
I took waaaaaay to big of a risk installing windows

the CPU/board has safety protocols in place to disable itself when reaching a certain temperature threshold.
this is to stop damage to the chip and/or possible fire hazard.

if you had reached any dangerous temperature the protocol would initiate and auto-shutdown.

 

[Odolz]

the GPU's fan is controlled by the card's board, not the motherboard.

the fact that they would also stop spinning would indicate a setting(s) that has somehow gone awry.

the CPU/board has safety protocols in place to disable itself when reaching a certain temperature threshold.
this is to stop damage to the chip and/or possible fire hazard.

if you had reached any dangerous temperature the protocol would initiate and auto-shutdown.

Well technically the GPU fans never turned on, my monitor also doesn't doesn't get any signal from the GPU at all.
It's the only 2nd hand part in this build, but it was in my dad's pc just a few days ago, I know it's working..

I appreciate you trying to make feel better!
That is what I've read, also the cpu should auto-regulate itself somehow at 90c.
But then again.. the internet is full of people with blown up CPU's..
How does that happen if there's auto-shutdown? Too much conflicting info for my liking...

Probably something to with overclocking, overriding voltages, etc.
None of which I'll ever be doing.

Email to the seller will be sent tonight/maybe tomorrow

 

[JohnBonhamsGhost]

Email to the seller will be sent

you stated that the board was new in retail packaging.
who/where have you purchased from that it is a private seller?

the fact that it wasn't purchased from a legitimate retailer would lead me to some suspicion that it could possibly be a used or even refurbished product being sold through a possibly not-so-legit source.

if a quick positive response regarding a return isn't provided,
contact the site hosting the sale and request an intervention with a quick refund.
this can sometimes help with avoiding any possible return and/or "restocking" fees.

 

[Odolz]

you stated that the board was new in retail packaging.
who/where have you purchased from that it is a private seller?

the fact that it wasn't purchased from a legitimate retailer would lead me to some suspicion that it could possibly be a used or even refurbished product being sold through a possibly not-so-legit source.

if a quick positive response regarding a return isn't provided,
contact the site hosting the sale and request an intervention with a quick refund.
this can sometimes help with avoiding any possible return and/or "restocking" fees.

Store Is what I meant, not seller.
It's a reputable dealer, with good reviews that's been in bussiness for a long time.
No worries, apologies for the confusion.

Heading out for the night now!

 

[Odolz]

Resurrecting because I promised to follow up.
TLDR since it would be too a long a post for me to cover everything.

Mobo was fine (bios / fanbug not the issue), got it back... nothing again.

I took the PC to the store, couldn't find the issue either.
Then we tested the mobo outside the case and it was working.
Put it back together and it was still working somehow.
Not sure if we'll ever find the culprit, perhaps a slightly disconnected cable on the PSU end? Maybe something to do with the case shorting?

Thanks again everyone for helping, even the experts were confused so I wish I had a better answer after all this time.