Buyer Beware
I’m posting my experience with CoolMyGPU.com so that potential buyers will be aware of the risks associated with purchasing their products.
I have an EVGA RTX 3090 FTW3. I purchased their compatible front plate and bracket backplate.
I have swapped pads numerous time on my GPU’s as I have a mining farm, and I’ve become quite proficient at it.
This particular 3090 had Gelid Extreme pads on the VRam and the power modules (1 mm to replace the oem thermal puffy). The mosfet pads are stock. With the Gelids, my mem temps fluctuated between 86C-88C at 72F ambient temp.
I installed the CoolMyGPU plates strictly following their instructional video.
Upon testing, I discovered that my Temps jumped to 108C. My first guess was that contact was not adequate. I compressed the card to prove my hypothesis that poor contact was made with these plates, dropping my temperatures to 102C.
I opened the GPU to troubleshoot and Found nothing impeding contact, so I reapplied thermal paste, and tried it again.
Temperatures were still over 106C! After opening this card up about 6 times to test different methods of remedying contact issues, I discovered that the only way to get the temps under 100C with this was to add 1mm Gelid pads on top of each plate. The lowest temp accomplished with this configuration was 98C.
After days of troubleshooting, and over $50 in thermal paste and pads, I finally decided to remove the plates all together and put Gelid Extremes back into the card.
This immediately brought my temps back down to 86C-88C.
It was clear that the plates provided by CoolMyGpu.com were either the incorrect plates, or they were milled too thin.
I reached out to CoolMyGPU via email. No response.
I reached out again via email. No response.
I then reached out via discord, and was able to make contact with their customer support after a couple of days.
This person informed me that the owner was the only person who could approve refunds, and that he reached out to him about my order.
A week later, still no response. Finally, after informing support that I was sick of being jerked around on this, he referred me to the owner’s Discord.(NoSo-CMG)
I have sent multiple messages to the owner about this, including a testimonial from another customer that his plate was too thick, and have yet to get a response.
I’ve looked these guys up, it does not look like they are an officially registered business in the state of Georgia, and their shipping address is a little townhouse.
Any legitimate business would provide refunds or at least try to fix the issue to help customers. I hope potential buyers take this information into account when making their buying decision.