Corsair h100i GTX installation: No cooling happening

[Nanako]

I just got a new CPU and cooler. Amd fx-9370, and cooler name in thread title. The cooler is "Certified Refurbished" with an official looking corsair sticker claiming as such

I've installed it perfectly as far as I can tell.
The pump lights up, vibrates and makes lots of noise. The fans are spinning. I had to install them on the outside of the case due to space concerns though. They're pulling air outwards. The 3hole plug from the pump block is plugged into the CPU fan header

Anyways there seems to be no cooling happening at all. When turned on the CPU rapidly builds heat until it hits about 86c and then the whole system powers off automatically. I can tell the temperature from lookingin the bios, it doesn't live long enough to boot windows. And it still overheats and shuts off even just in the bios

No hot air comes from the fans. The pipes and radiator feel cold. I'm fairly sure the heat isn't going far from the CPU

I figured I added too much thermal grease. I've cleaned it off and re added a rice sized amount. Hasn't made much difference, though it feels like it takes a little longer to overheat.

Average survival time before overheat is 90 seconds

Any idea what could be wrong ?

 

[elbert]

A bit to much thermal grease shouldn't cause the CPU to overheat at idle. Sounds like to me the cooler just isn't working.

 

[Nanako]

I read somewhere the CPU fan speed should show 2100 rpm with a corsair cooler. In the bios my CPU fan speed shows at 0rpm. Does this mean the pump is faulty ?

 

[elbert]

When your pump dies the fans run full speed on the radiator while the CPU is hot and radiator is cold.

 

[Nanako]

Well, we have the word of god.

I made an international call to corsair tech support. First time ive ever called an american actually.
Described my symptoms, tried a few things. They said its probably broken and i should return it.

Dead on arrival, welp. Now i gotta go find all the little bags things came in and start arranging a return