Corsair link issue

[angeltheartist68]

Hello everyone first time posting here. I cleaned my PC yesterday and did a fan upgrade (Corsair ML 120 and 140 Pro LED) Everything after install and clean up starts and runs properly. I also have a (Corsair H100i V1) and that is also running . Since I first installed a few years back I never really went into the software (Corsair Link) I did only once to set it up. So since I upgraded the fans to the H100i I decided to download the latest version of (Corsair Link) . When I open the program Corsair link does not see or show H100i . I do see Mother board,cpu,gpu,memory and timing .
I don't see my drives (2x SSD and 1x mechanical) or my cooler H100i . Can some one please help with this issue. Thank you.

 

[devbiker]

Did you install Link or iCue?
IIRC, iCue (the successor to Link) doesn't support the H100i (v1).
Also, with the final release of Link, the hard drive monitoring was removed due to customer complaints about drive clicking.

 

[angeltheartist68]

Did you install Link or iCue?
IIRC, iCue (the successor to Link) doesn't support the H100i (v1).
Also, with the final release of Link, the hard drive monitoring was removed due to customer complaints about drive clicking.

Thank you for the response. I'm using the latest Link version . After my post I did disconnect and reconnect the usb wire still the same issue Link does not see the H100i .

 

[devbiker]

Get USBDeView (https://nirsoft.net/utils/usb_devices_view.html) and see if Windows detects the device. Corsair Vendor ID is 1b1c and the Product ID for the H100i is 0c043c.

 

[angeltheartist68]

Get USBDeView (https://nirsoft.net/utils/usb_devices_view.html) and see if Windows detects the device. Corsair Vendor ID is 1b1c and the Product ID for the H100i is 0c043c.

Downloaded USBDeView . It shows port has a green dot also its highlighted in green , connected vendor id 1b1c and product ID 0c04 . Product ID missing 3c.

 

[devbiker]

That's quite odd. That's for a "CoolitDevice" but you should have something a bit more specific. Can you export the listing?

Do you see anything in Device Manager with an error?

It may be worthwhile to also try a reinstall of Link.

 

[angeltheartist68]

That's quite odd. That's for a "CoolitDevice" but you should have something a bit more specific. Can you export the listing?

Do you see anything in Device Manager with an error?

It may be worthwhile to also try a reinstall of Link.

How do I export listing? I did not find any errors in device manager . I have uninstalled and reinstalled Link several times. Thank you for your help.

After posting above response I decided to do a clean uninstall using (IObit Uninstaller) of all Corsair link files. I restarted PC after uninstall was completed and then downloaded Link from Corsair website . All working properly H100i s now recognized. Thank you so much for your help.