I have the SX850 from days past. It failed on me randomly (due to poor grounding in the house electrical) but their support replaced it no questions asked. I sent them simply the main unit, but they sent me a whole new box with cables, connections, ties (not zip ties), and everything. Love their support.
Do they not understand it was cool new UI that was the problem to begin with? LOL Why do they think all they have to do is lie, and put on a act, and then think that people will just forget the truth and play along? Also they are forgetting about the crappy economy, And the new forced economy killer called Obama Care. Most people are still running XP not because they prefer it, It is because they are still running Pentium 3's and Pentium 4's, Why? Because they can't afford a new expensive computer when they are barley making bill payments. Plus the new copy of Windows cost allot. Windows has always been unfairly priced. Software should never cost more than $30-$40 Dollars. But Microsoft is allowed to illegally legally run a monopoly for some reason. And yet in America parents will now get arrested for their children running a lemonade stand. Wake Up People!
I love their fans, honestly maybe the best fans you can get utility per dollar. I've heard their support is very nice as well from the few reviews on Newegg where their product did have an issue. Next time I'm in the market for a PSU I'll definitely have to look into Cougar.