[SOLVED] Could Not Find The Recovery Environment (problem when trying to factory reset my pc)

[diegopineda2506]

Today, I tried to reset my PC because I had a lot of junk and useless files. I went to Windows Settings>Update & Security>Recovery and then clicked the "Reset this PC" option and clicked remove everything. Upon clicking it, it said "Could not find the recovery environment" and continued to say, " Insert your Windows Installation or recovery media, and restart your PC with the media."
If anyone has any answers or solutions it would be greatly appreciated

 

[rgd1101]

is this a prebuild pc? or custom?

 

[diegopineda2506]

prebuilt

 

[rgd1101]

and you didn't do any update on it? hardware, windows 7 to windows 10,etc?
where is the recovery disk?
which os?

 

[diegopineda2506]

No and wdym im not too big into tech

 

[Colif]

Today, I tried to reset my PC because I had a lot of junk and useless files. I went to Windows Settings>Update & Security>Recovery and then clicked the "Reset this PC" option and clicked remove everything. Upon clicking it, it said "Could not find the recovery environment" and continued to say, " Insert your Windows Installation or recovery media, and restart your PC with the media."
If anyone has any answers or solutions it would be greatly appreciated

If you willing to do a factory reset, the faster way to achieve this and not have to then update win 10 to its latest version is to do a clean install using the latest build of Win 10. Download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html
when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished