[SOLVED] Could someone take a look at my Event Viewer logs? Black screen crash.

donkeydude125

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Aug 3, 2019
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I have an issue with my PC where my screen cuts out to black but my PC is still running and I have to reboot in order to fix it. So far it only happens when I try to render something in Blender or I use Cinebench. It seems like it happens whenever my CPU is heavily used? I don't know.
Anyways I was hoping someone more knowledgeable could take a look at my Event Viewer logs that happened at the time of the crash and see if they could find the cause:
https://drive.google.com/file/d/1GLzWyuRJuELHTYy2jWXxpNAWsHXpRXcR/view?usp=sharing

I go more in-depth about the black-screen crash here: https://forums.tomshardware.com/threads/pc-glitching-and-black-screens-after-upgrading.3782594/
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?

History of heavy use for gaming, video editing (noted Blender and Cinebench use), or bit-mining?

Disk drives: make, model, capacity, how full?

Take a look in Reliability History. Much more end user friendly and the time line format can be very helpful in seeing errors and error patterns.

Take a couple of Reliability History screenshots and post here via imgur (www.imgur.com).

Increasing numbers of errors and varying errors make the PSU a suspect.
 

donkeydude125

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Aug 3, 2019
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Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?

History of heavy use for gaming, video editing (noted Blender and Cinebench use), or bit-mining?

Disk drives: make, model, capacity, how full?

Take a look in Reliability History. Much more end user friendly and the time line format can be very helpful in seeing errors and error patterns.

Take a couple of Reliability History screenshots and post here via imgur (www.imgur.com).

Increasing numbers of errors and varying errors make the PSU a suspect.
Here is my full current parts list, it should list all the specs: https://ca.pcpartpicker.com/list/RdJzGL
I got my PSU totally new around 3 years ago. Used it mostly for Blender and playing games.
I'm using 1.54TB out of my 8TB HDD, 63GB out of my 2TB SSD, and 60GB out of my older 400GB SSD.

I recreated the black screen error and checked Reliability History around the time of the crash but there was only 1 relevant event, it just said that Windows wasn't properly shut down, no error codes or reason why.

Although I decided to take a look at the errors from a few days ago and I came across 2 interesting reports. I think the black screen crash happened around the same time these events were created: View: https://imgur.com/a/Wb2iJh2
 

Julesm2

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I'm facing exactly the same issue right now, using 3dsmax. Did you find a solution for this?
I'm pulling my hair out trying to get it resolved.
 

donkeydude125

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Aug 3, 2019
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I'm facing exactly the same issue right now, using 3dsmax. Did you find a solution for this?
I'm pulling my hair out trying to get it resolved.
Not yet. I decided to send my PC to a repair shop and see what they can make of it. If they're able to figure out whats wrong I'll post the solution here.
 
Reactions: Julesm2

donkeydude125

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Some "Game Optimization" option wasn't enabled in my BIOS settings, that's why I kept crashing. I turned that on and now everything works fine!
 

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