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Deleted member 1495559
Guest
Hi,
I have the following desktop build:
Case: Phanteks Enthoo Pro M Tempered Glass
Mobo: Asus Rog Strix Z370-E
Cooler: Corsair H100i V2
The CPU is attached near the top of the motherboard, and the two fans for the CPU cooler are fixed to the top panel of the case.
Today I received a second SSD (samsung 970 evo 1tb) to add to my computer, and opened my case and plugged it into the second M.2 slot on the motherboard. This slot is near the bottom of the motherboard, around 80% down.
Once I restarted my computer I got an error on the BIOS screen saying 'CPU Fan Error'. The two CPU fans are still spinning, but in the BIOS it does not detect them as spinning. The CPU also overheats, so it is not being cooled.
I took the new SSD out and the problem still persists. I unplugged and reconnected the fan header cables from my motherboard, and also the USB cable that connects the fans to the black cooling box that sits on top of the CPU on the motherboard. And yet the same problem: fans spinning, motherboard does not detect the RPM, and the CPU overheats.
I spoke to a member of my manufacturer's support team and he said he suspects a cooler failure and they'll have to RMA it, meaning I wouldn't get it back until late next week. The computer and all parts are only around 6 months old, so I find it unlikely that the cooler failed already. Also seems too big a coincidence that the cooler failed on the same day that I installed my new SSD.
Can anyone suggest things I could try myself to avoid the hassle of an RMA? And potential causes for this that could have been triggered by me installing a new SSD?
Thanks!
I have the following desktop build:
Case: Phanteks Enthoo Pro M Tempered Glass
Mobo: Asus Rog Strix Z370-E
Cooler: Corsair H100i V2
The CPU is attached near the top of the motherboard, and the two fans for the CPU cooler are fixed to the top panel of the case.
Today I received a second SSD (samsung 970 evo 1tb) to add to my computer, and opened my case and plugged it into the second M.2 slot on the motherboard. This slot is near the bottom of the motherboard, around 80% down.
Once I restarted my computer I got an error on the BIOS screen saying 'CPU Fan Error'. The two CPU fans are still spinning, but in the BIOS it does not detect them as spinning. The CPU also overheats, so it is not being cooled.
I took the new SSD out and the problem still persists. I unplugged and reconnected the fan header cables from my motherboard, and also the USB cable that connects the fans to the black cooling box that sits on top of the CPU on the motherboard. And yet the same problem: fans spinning, motherboard does not detect the RPM, and the CPU overheats.
I spoke to a member of my manufacturer's support team and he said he suspects a cooler failure and they'll have to RMA it, meaning I wouldn't get it back until late next week. The computer and all parts are only around 6 months old, so I find it unlikely that the cooler failed already. Also seems too big a coincidence that the cooler failed on the same day that I installed my new SSD.
Can anyone suggest things I could try myself to avoid the hassle of an RMA? And potential causes for this that could have been triggered by me installing a new SSD?
Thanks!