I had the build for 2 years, never gave me trouble, just upgraded switched from an Intel build to a AMD. Did a clean install of Windows on it, it was a-OK. Packed it up nice and tight, shipped it out to a buddy who only had a potato laptop, and when he got it in, he did a factory reset, during which it claimed the CPU was overheating. Says all the fans are spinning, and hasn't mentioned any damage. He's got another tech savvy buddy who lives closer helping him out too.
He's tried reseating the fan, and I've sent him some thermal paste to try and refresh that, next step up will be shipping a new cooler fan. Also gonna try to walk him through a BIOS flash. In the meantime, is it possible that the factory reset uninstalled some drivers and created the issue? Or is it likely that some next tier bad luck came in and caused some non-obvious damage during the shipping process? Build specs below.
Intel i7-6700
Asus Z170-E ATX LGA1151 Motherboard
Samsung 860 EVO 500GB
EVGA GeForce GTX 1060 3GB 3 GB SC GAMING Video Card
Team Elite Plus 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200)
EVGA SuperNOVA NEX 650 W 80+ Gold Certified Fully Modular ATX Power Supply
He's tried reseating the fan, and I've sent him some thermal paste to try and refresh that, next step up will be shipping a new cooler fan. Also gonna try to walk him through a BIOS flash. In the meantime, is it possible that the factory reset uninstalled some drivers and created the issue? Or is it likely that some next tier bad luck came in and caused some non-obvious damage during the shipping process? Build specs below.
Intel i7-6700
Asus Z170-E ATX LGA1151 Motherboard
Samsung 860 EVO 500GB
EVGA GeForce GTX 1060 3GB 3 GB SC GAMING Video Card
Team Elite Plus 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200)
EVGA SuperNOVA NEX 650 W 80+ Gold Certified Fully Modular ATX Power Supply