It's a liquid cooler. Just because the pump is running and the fans are spinning doesn't mean the coolant inside has not evaporated enough to drop levels below what's viable for use. It's sorta like how a bicycle tire will always go flat, even if there's no puncture. Generally expect most AIO's to have a working life expectancy of @5 years, ± for temp extremes, quality of hoses, starting level of coolant etc.
Ever wonder why ppl use nitrogen in car tires? Same principal. The air inside the tire breaks down gradually, and an oxygen molecule is rather small, bleeds through rubber quite easily. Nitrogen is a much larger molecule by comparison and gets stuck, doesn't bleed out. Same thing happens to the coolant, even with low-evaporation rubber hoses, it just takes longer.