CPU refuses to go above 10%

[Thusko]

I just bought a $3,000 dollar computer. It works fine besides the fact that when I run simulations for my 3D work on my CPU, it plateaus at 10%. Like a literal straight line. And then when I try to move my mouse, the cursor has a frame rate of like 1 FPS despite the fact 90% of the i7 6800K processor is just sitting there! This has happened on multiple programs doing to different things. Please help...

By the way, I have a GTX 1080ti and a Samsung Nvme hard drive so the CPU isn't being bottlenecked.

 

[mdd1963]

Is the simulation software you are using SMT/multicore-processer aware/ capable?

 

[kango69]

Check the temperature.
It could be throttling back due to high temps.
Use HWinfo to show you the temps and processor usage
https://www.hwinfo.com/download.php

 

[ComputerGeek21]

could it also be throttling due to power saving saving settings? i don't know of any settings to throttle it so much that it makes it useless but its still possible
also is it a custom build and a pc or desktop?

 

[Thusko]

It is a multithreaded program and I did turn off all the power saving settings in the bios and settings on windows. I also checked the temp while it's freezing and it's perfectly cool. Any other suggestions?

 

[ComputerGeek21]

just check you power settings for the current plan you are on
- right click the battery in the bottom right for your screen
- click "power options"
- on the selected power plan click "change plan settings"
- click "change advanced power settings"
- in the tab that should have just opened look for and open "processor power management"
- open the "maximum processor state" and check that the settings for both on battery and power are up to 100%

you can check your other related settings like minimum power usage

 

[Thusko]

I did that and it didn't seem to make a difference. I really don't get what's going on. I mean it's like a literal straight line the entire time. Pretty much 3,000 down the drain.

 

[ComputerGeek21]

take a picture of your task manager on the cpu tab please

 

[Thusko]

https://drive.google.com/file/d/0B5oCoqeORq5qTTB4VDd4U0hZQk0/view?usp=sharing

Also the reason it's not completely a straight line anymore is because I enabled all the performance mode options I could. All they really did is make little spikes like in the picture. Also, before I enabled all the performance mode stuff, only one Core of the CPU was being used and it was being used 100% but all the other cores were at 1% or less (this added up to 10% for the whole CPU). So I enabled Sync All Cores setting in my Asus motherboard (which I thought would fix it) and now all the cores are only being partially used, but, still adding up to the annoying 10% limit. Thanks so much for helping.

Heres a better example https://drive.google.com/file/d/0B5oCoqeORq5qUE1JR1ZRREtwWms/view?usp=sharing

 

[ComputerGeek21]

http://imgur.com/a/m9ly9
this is my cpu
can you go into details, select cpu to display the high value programs and take another snapshot? if you mind piracy you might wann cover up the username column but i'm just intrested in how much space your computer has in idle

 

[mdd1963]

Does it ramp up in speed, percentage of processor busy time during an Itnel CPU Diagnostic?

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

[ComputerGeek21]

mdd1963 you probably know a little more about CPUs then me, does virtualisation have any effect on throttling? personally virtualisation is enabled by default but Thusko has his disabled

 

[mdd1963]

Virtualization can be left enabled...should have no effect until you attempt to run virtual machines on VirtualBox or HyperV within Win10 Pro, etc..

(VT will also need enabled to boot/operate Hyper-V,VMWare/Citrix/KVM hypervisors, etc...)

 

[mdd1963]

The Intel Diag tool will bring your system to a crawl during the test, making it slow to open other things..be patient doing it....

 

[mdd1963]

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Another good one, will read what you have and test it thoroughly....also beings you up to 100% usage several minutes....

 

[ComputerGeek21]

well you would hope it would bring you up too 100% anyway. does the first program diagnose any problems?

 

[mdd1963]

Each brings things to 100% quiite quickly, too....caused my 7700K to feel like a malware-infected machine, waiting for anything else to open during it...

SHould definitely see 100% usage during either of the two tools....

 

[Thusko]

K so I ran the test and sure enough my CPU went up to 100%. But, when I go on any other program, I still have the same problem. https://drive.google.com/file/d/0B5oCoqeORq5qY19EakI3Vi1CTzA/view?usp=sharing

And about the details on Task Manager, it's says 90% of the system is idle when it's freezing.

 

[ComputerGeek21]

there we no errors??
this is a desktop isnt it?

 

[ComputerGeek21]

in you processes tab do you see an svghost ?
right click on it and press go to file location
it should be in windows 32 folder

 

[mdd1963]

Are your programs installed on the same OS drive, or on a separate/possibly much slower (or even malfunctioning) storage drive, perhaps?

As I have no experience with your application, you might have to test other applications to determine if this is a multi-processor-aware issue with your chosen program, or , and actual hardware issue...

If the Intel test passes, I'm guessing the processor is ok....

 

[mdd1963]

perhaps an smt-awareness glitch with just your chosen software/cpu/mainboard combo? sorry, out of ideas...

 

[Thusko]

Ya It doesn't seem to be any of those. I mean like I said it's across multiple programs so it's probably not the programs fault. It'd be to much of a coincidence that both are limiting my CPU usage to the same percentage. One of those programs is also installed on the OS hard drive and the other program an another hard drive. And svghost in on windows 32 folder. Thanks for your help. Perhaps it's something with the motherboard. I'm not much of a computer expert but since the intel test passed, that must mean the CPU itself isn't defective or anything.

 

[Thusko]

Now that I think about it, I remember for a while the USB ports on my motherboard kept acting weird. I have a keyboard and mouse go through a wireless usb thingy, and several times they stopped working until I moved the USB thing to another port. Same thing happened to the USB thing I get wifi with.

 

[mdd1963]

nuke and pave, delete partition, quick format full reinstall
All chipset drivers
all gpu drivers
all windows updates

see what a Defender and Malwarebytes scan does to processor usage? (Defender alone takes me to 12%, MBAM 3.0 takes me to 90-100%; you could see less having 2.5X more cores...