Crackling noise then sound goes away under load, also there is no sound after cold boot

[BliteStr]

Hello everyone!
I spent couple of days and a lot of hours to solve my problem, browsing forums and trying out suggestions, but none of them could help me to solve this, so I opened a thread and I am hoping that I can find someone here who is able to help me.

Problem:
My problem is that when I start my computer for the first time a day (cold boot), there is no sound but rarely some pops coming out of my speakers. After many restarts there will be sound, but as soon as I start some software, cracking sound (noise) come out of speakers first then sound goes away.
The sound goes away faster the heavier the load is (games high res.).
After hours of playing, or watching videos, when I restart the audio, there is sound and usually doesn't go away.

My Pc:
Mobo: Asus M5A97 LE R2.0
Cpu: AMD FX6300
Vga: Sapphire HD7950 OC boost
Ram: 4Gb Hynix + 2Gb Elixir (@1060)
Psu: Thermaltake Hamburg 530W
Hdd: 500Gb WD Blue
I bought every part as used and since I set together the Pc there is this problem.

My idea that there is a connection with loads, so when I underclock the vga (or turn of 2 cores of cpu maybe?) more often the sound doesnt go away, but after the pc warms up (hours) the sound stays even at loads.

So this is my problem, and I ask you guys for any help, because I couldn't solve this problem alone. I thank everyone the help.

 

[KenGrinsven]

Where have you connected your 3,5mm jack? At the front or back of your pc?

 

[BliteStr]

Where have you connected your 3,5mm jack? At the front or back of your pc?

Hello, I connected the 3,5 mm jack into the back (green connector) of the pc.

 

[KenGrinsven]

Where have you connected your 3,5mm jack? At the front or back of your pc?

Hello, I connected the 3,5 mm jack into the back (green connector) of the pc.

Hmm strange.. Have you already tried plugging it in the front connector?

 

[dgingeri]

Could be one of three problems:
1. bad speakers and/or cord on the speakers
2. bad sound chip/card
3. bad connection

To test this, first check to make sure that the cords are plugged in all the way. Unplug them and dust them off before plugging them back in. The plug should be completely flush with the jack with no gap. If there is a gap, it isn't plugged in all the way.

Then try a different set of speakers and use the speakers on another system or music player. If other speakers do the same on that system, disable onboard audio and get a dedicated sound card. If the speakers do the same thing on another system or a music player, get new speakers.

This isn't a driver or system issue, that's for sure.

 

[BliteStr]

Where have you connected your 3,5mm jack? At the front or back of your pc?

Hello, I connected the 3,5 mm jack into the back (green connector) of the pc.

Hmm strange.. Have you already tried plugging it in the front connector?

Yes, I had. I also tried out ac97 and hd audio in the bios, but still does the same.

 

[BliteStr]

Could be one of three problems:
1. bad speakers and/or cord on the speakers
2. bad sound chip/card
3. bad connection

To test this, first check to make sure that the cords are plugged in all the way. Unplug them and dust them off before plugging them back in. The plug should be completely flush with the jack with no gap. If there is a gap, it isn't plugged in all the way.

Then try a different set of speakers and use the speakers on another system or music player. If other speakers do the same on that system, disable onboard audio and get a dedicated sound card. If the speakers do the same thing on another system or a music player, get new speakers.

This isn't a driver or system issue, that's for sure.

Hi! My connected hifi works perfectly with other inputs, and I tried out the onboard audio with my headphones, I connected the jack well, but still didn't work. In the worst case scenario I buy an external sound card, but I hope it can be solved without buying a card (I don"t have money for it). The thing why I think it is solvable because when the computer is on for hours there is sound, without noise.

 

[dgingeri]

"hifi" as in a component stereo receiver? That makes things a bit more complicated. I was thinking along the lines of a standard computer speaker setup.

If that's the case, try replacing the cable between them and try moving it to a different input. I have known receivers to develop one bad input while everything else works fine.

 

[BliteStr]

"hifi" as in a component stereo receiver? That makes things a bit more complicated. I was thinking along the lines of a standard computer speaker setup.

If that's the case, try replacing the cable between them and try moving it to a different input. I have known receivers to develop one bad input while everything else works fine.

I tried with another cable, and with simple active speakers, with simple headphones, but still no sound comes out of the connector. However Mixer shows that sound is on.

 

[dgingeri]

Have you tried headphones in that port?

 

[BliteStr]

Have you tried headphones in that port?

Yes, I had.

 

[BliteStr]

Now, I disabled 5 cores of the CPU (only 1 running), and there was sound when I started the computer, but when I started a game (War Thunder), it went away again. After that I restarted the Audio Driver, and I have sound.
What do you guys think, maybe the PSU isn't enough for this cpu and gpu? Or is this a Mobo error?
I really appreciate any help gentlemen!

 

[dgingeri]

The motherboard is almost certainly the cause. 99.9% probability. I would suggest a PCIe or USB sound card.

 

[BliteStr]

The motherboard is almost certainly the cause. 99.9% probability. I would suggest a PCIe or USB sound card.

Thanks for the answer, It has warranty, so when I have time for that I will bring it back and hope for the best. The Ethernet port is not working on it neither.

 

[dgingeri]

oh, the ethernet port is also out? That has significance. Those are usually on the say power circuit. I had an issue with an X79 board back in May. At first, the sound went out, then the USB ports went out two at a time, and finally the network and expansion slots gave out. The only reason I had display was because the video cards were externally powered. They were all on the same power circuit.

You may lose more than the sound an network quite soon. Yes, get the board replaced. Although, my experience with Asus support says you're probably better off buying a new board than trying to contact them.

I have a Z97-WS with a bad memory channel. I've swapped it with them twice, and both times it took over two weeks to get it done. All three boards have had the same issue, but I know it is the board because the same processor works fine in a Maximus VII Hero. Now, they won't even respond to my emails at all. The Z97-WS is supposedly covered by Asus's higher end server board support service, too.

 

[BliteStr]

oh, the ethernet port is also out? That has significance. Those are usually on the say power circuit. I had an issue with an X79 board back in May. At first, the sound went out, then the USB ports went out two at a time, and finally the network and expansion slots gave out. The only reason I had display was because the video cards were externally powered. They were all on the same power circuit.

You may lose more than the sound an network quite soon. Yes, get the board replaced. Although, my experience with Asus support says you're probably better off buying a new board than trying to contact them.

I have a Z97-WS with a bad memory channel. I've swapped it with them twice, and both times it took over two weeks to get it done. All three boards have had the same issue, but I know it is the board because the same processor works fine in a Maximus VII Hero. Now, they won't even respond to my emails at all. The Z97-WS is supposedly covered by Asus's higher end server board support service, too.

Thanks for you answer. This seems to be right, because sound usually goes away under load. Yes, the ethernet port is also out and sometimes I have problems with 2 USB ports too. More reasons to bring it back. The next week I think I will do it.

I do some Prime95 tests now, and under the test there is sometimes moderately loud noise coming from the speakers, does it have any significance?

 

[dgingeri]

Eh, it really doesn't make a difference in what you have to do. You just have to get a replacement board, one way or another.

you are lucky in one area: my board that went bad that was was a Gigabyte. They were totally unresponsive. Asus, while a pain in the behind to work with, will probably get you a replacement. While I had to buy a new one, you have a chance to get a good board without having to spend more money.