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Question Crash and reboot in gaming

Apr 16, 2020
9
0
10
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Hi all. I have the pc 4 months I had restart and I did I clean install of windows. Now while I play pubg it may crash and I have this info.
Crash source

ntoskrnl.exe+1C2390
Process path

C:\Windows\system32\ntoskrnl.exe
Description

NT Kernel & System
Version

10.0.18362.778
Company

Microsoft Corporation
Size

9.47 MB
Asking help in windows it told me that it may be a hardware issue such as overheating. Failed or core about to fail. Ram issue. Etc. Can you help me please. It becomes very frustrating playing and get this crash.
 
run userbenchmark.com and post the http link of your result

How did you install windows 10? How did you create the bootable windows installation media?

all drivers up to date?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool
 
Apr 16, 2020
9
0
10
0
https://www.userbenchmark.com/UserRun/26715354
I installed the with a usb stick . I downloaded and create a bootable media via the windows guide .
Image Version 10.0.18363.778 100% the restore operation completed succesfully

i cant run memtest cause it get stuck at testing multiprocessors support i run windows memory tool and got no problem
drive scan found no errors.
i dont have much knowledge in pc harware or software . i asked for windows help and their response was that ''This bug check is normally related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. For this, we highly recommend contacting your manufacturer to fix the issue ''
tnx a lot for all you time to respond and the help you give me.
 
Apr 16, 2020
9
0
10
0
run userbenchmark.com and post the http link of your result

How did you install windows 10? How did you create the bootable windows installation media?

all drivers up to date?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool
https://www.userbenchmark.com/UserRun/26715354
I installed the with a usb stick . I downloaded and create a bootable media via the windows guide .
Image Version 10.0.18363.778 100% the restore operation completed succesfully

i cant run memtest cause it get stuck at testing multiprocessors support i run windows memory tool and got no problem
drive scan found no errors.
i dont have much knowledge in pc harware or software . i asked for windows help and their response was that ''This bug check is normally related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. For this, we highly recommend contacting your manufacturer to fix the issue ''
tnx a lot for all you time to respond and the help you give me.
 

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