Question Crash when playing. DXDiag report attached. Please help

[neto333]

Hi, i have been playing call of duty butr the game crash randomly, it could be after only a couple minutes of playing or could be after longer times. Im on windows 11 using a rtx 3090. Here is the crash report, thank you

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1917420622914438023, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.22621.608
P3: 8783b131
P4: nvwgf2umx.dll
P5: 31.0.15.2698
P6: 63708d2d
P7: c0000005
P8: 00000000000e9b16
P9:
P10:


+++ WER1 +++:
Fault bucket 1364188396206019587, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 1.0.0.0
P3: 636fbcab
P4: 3dca
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER2 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 1.0.0.0
P3: 636fbcab
P4: 3dca
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER3 +++:
Fault bucket 1305596148841957644, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 107.0.5304.107
P3: 63697068
P4: f978
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER4 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 107.0.5304.107
P3: 63697068
P4: f978
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER5 +++:
Fault bucket 1364188396206019587, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 1.0.0.0
P3: 636fbcab
P4: 3dca
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER6 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 1.0.0.0
P3: 636fbcab
P4: 3dca
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER7 +++:
Fault bucket 2060962143175652486, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Razer Synapse 3.exe
P2: 3.1.627.5
P3: 921cbde3
P4: Razer Synapse 3
P5: 3.1.627.5
P6: 921cbde3
P7: 3bf
P8: 0
P9: System.TypeInitialization
P10:


+++ WER8 +++:
Fault bucket 1388618018666281382, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 0.0.0.0
P3: 636fbcab
P4: cod.exe
P5: 0.0.0.0
P6: 636fbcab
P7: c0000005
P8: 000000001981e561
P9:
P10:


+++ WER9 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cod.exe
P2: 0.0.0.0
P3: 636fbcab
P4: cod.exe
P5: 0.0.0.0
P6: 636fbcab
P7: c0000005
P8: 000000001981e561
P9:
P10:

 

[Metal Messiah.]

Which COD game is it ? Do other PC games also crash ? Try a CLEAN re-install of the NVIDIA GPU drivers. What's the CPU and GPU temp value when the game crashes, or when you are playing the game ? How long can you play COD without crashing ?

I see 3 faulty parameter P1/process name values related to cod.exe, dwm.exe, and Razer Synapse 3.exe. Anyways, first post proper PC specs.

"Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Avoid posting DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec list tends to ward off potential community members from helping you.

Please supply the following system details/information, as much accurately as possible. No need to post each and every detail though. This is just for reference:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit. NA

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash". In your case does the game crash directly to desktop, or the system also reboots afterwards?

*If "performance or even crashing" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec .