Question CRASHING: Kernel-Power 41, Faulty Hardware??

[z3nnnn]

Hello!

Im new to the forums, want to tell my problem so anyone may give me some advice to find the faulty part.

I've updated my pc from my old one, so this are my new specifications:

CPU: Intel i7 11700k
GPU: ASUS strix rog 3080 OC version
Ram: G.Skill TridentZ RGB Series 32GB (2 x 16GB) DDR4 3200Mhz DIMM CAS 16 F4-3200C16D-32GTZR
MoBo: ROG Maximus XIII Hero (WiFi 6E) Z590 LGA 1200(Intel11th/10th Gen) ATX Gaming Motherboard
Psu: Corsair Rm850x
OS: windows 10 pro Version 21h1

Everything was fine at first ( or at least i didnt notice ), after a while the computer sometimes randomly black screened and when i restarted i found on event viewer the Critical Kernel-Power 41, now as shown it had 2 scenarios from what i read on this website https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart:

Scenario 1 (some times)

BugcheckCode

278

which translates into this bug: https://docs.microsoft.com/en-us/wi.../debugger/bug-check-0x116---video-tdr-failure

and most of the time it has this
Scenario 3

BugcheckCode

0

Now i've tried:
-Clean installing windows
-disabling fast boot,
-changing power settings
-Window Memory Checking

But just now i've found out a way to replicate the problem: Hitting my desk as shown in this video

View: https://youtu.be/ItlX5KBldcY


Which obviously leads me to think this is hardware failure but i dont know if it is Psu related, does anyway know how can i be sure of it?

 

[Koekieezz]

Hello!

Im new to the forums, want to tell my problem so anyone may give me some advice to find the faulty part.

I've updated my pc from my old one, so this are my new specifications:

CPU: Intel i7 11700k
GPU: ASUS strix rog 3080 OC version
Ram: G.Skill TridentZ RGB Series 32GB (2 x 16GB) DDR4 3200Mhz DIMM CAS 16 F4-3200C16D-32GTZR
MoBo: ROG Maximus XIII Hero (WiFi 6E) Z590 LGA 1200(Intel11th/10th Gen) ATX Gaming Motherboard
Psu: Corsair Rm850x
OS: windows 10 pro Version 21h1

Everything was fine at first ( or at least i didnt notice ), after a while the computer sometimes randomly black screened and when i restarted i found on event viewer the Critical Kernel-Power 41, now as shown it had 2 scenarios from what i read on this website https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart:

Scenario 1 (some times)

BugcheckCode

278

which translates into this bug: https://docs.microsoft.com/en-us/wi.../debugger/bug-check-0x116---video-tdr-failure

and most of the time it has this
Scenario 3

BugcheckCode

0

Now i've tried:
-Clean installing windows
-disabling fast boot,
-changing power settings
-Window Memory Checking

But just now i've found out a way to replicate the problem: Hitting my desk as shown in this video

View: https://youtu.be/ItlX5KBldcY


Which obviously leads me to think this is hardware failure but i dont know if it is Psu related, does anyway know how can i be sure of it?

could you give a gpuz screenshot of the gpu (1st page)?

 

[z3nnnn]

could you give a gpuz screenshot of the gpu (1st page)?

 

[Koekieezz]

Try this step by step (read till end):

• Disconnect from internet
• Uninstall gpu driver DDU (not on safe mode, normal windows, clean and do not restart).
• Perform NVFlash your gpu bios
  Tutorial:
  View: https://www.youtube.com/watch?v=k8maQUEbalQ
  Bios File: https://www.techpowerup.com/vgabios/231631/asus-rtx3080-10240-210310-2
  
  After that exit the cmd, and proceed the next step below
  
  
• Uninstall all the processors and the chipset in system device (if available) on device manager (should be 16 on yours, also when it asks for restart, click on no) like this:
  
  
  
  Chipset(skip if there is none):
  
  
• Restart the pc to bios, and update to the latest bios. Then go to bios again after update and load default or optimized settings, then save and exit
  
  
• boot up to windows and install the latest Chipset driver, reboot, and connect to internet.
  
  
• Install the latest nvidia driver.
  
  
• Shut down your pc, and take off the ram and gpu, clean their contacts, and plug them back carefully, also for the gpu pcie power cabling, see the bottom picture below.
  
  *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Enable hardware accelerated graphics scheduling (available in the latest windows update) in graphics settings and reboot, it should be like this:
  
  

Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:

 

[z3nnnn]

Try this step by step (read till end):

• Disconnect from internet
• Uninstall gpu driver DDU (not on safe mode, normal windows, clean and do not restart).
• Perform NVFlash your gpu bios
  Tutorial:
  View: https://www.youtube.com/watch?v=k8maQUEbalQ
  Bios File: https://www.techpowerup.com/vgabios/231631/asus-rtx3080-10240-210310-2
  
  After that exit the cmd, and proceed the next step below
  
  
• Uninstall all the processors and the chipset in system device (if available) on device manager (should be 16 on yours, also when it asks for restart, click on no) like this:
  
  
  
  Chipset(skip if there is none):
  
  
• Restart the pc to bios, and update to the latest bios. Then go to bios again after update and load default or optimized settings, then save and exit
  
  
• boot up to windows and install the latest Chipset driver, reboot, and connect to internet.
  
  
• Install the latest nvidia driver.
  
  
• Shut down your pc, and take off the ram and gpu, clean their contacts, and plug them back carefully, also for the gpu pcie power cabling, see the bottom picture below.
  
  *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Enable hardware accelerated graphics scheduling (available in the latest windows update) in graphics settings and reboot, it should be like this:
  
  

Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:

I have tried everything you said and tried moving the pc again, it did not turn off, will keep updated if problem persist again.
I also saw the back of my motherboard which has 2 pins as shown in photo, are they bad?

 

[Koekieezz]

I also saw the back of my motherboard which has 2 pins as shown in photo, are they bad?

wew thats a bad solder joint, i could see the lead is exposed, could also be the reason why when you hit the table it shut down itself.

 

[z3nnnn]

wew thats a bad solder joint, i could see the lead is exposed, could also be the reason why when you hit the table it shut down itself.

Will try replacing the motherboard too, i'll keep updated if problem ocurrs again

 

[z3nnnn]

wew thats a bad solder joint, i could see the lead is exposed, could also be the reason why when you hit the table it shut down itself.

1 month almost no problems, i replaced motherboard and clean install windows formatting, but i think since i followed your steps it was repaired, dont know if changing motherboard affected that much, thank you !

 

[Koekieezz]

1 month almost no problems, i replaced motherboard and clean install windows formatting, but i think since i followed your steps it was repaired, dont know if changing motherboard affected that much, thank you !

glad that i could help ^^

 

[z3nnnn]

glad that i could help ^^

Sorry to say the problem has appeared again and multiple times, still cant find what is the cause, help would much be appreciated.

 

[Koekieezz]

Sorry to say the problem has appeared again and multiple times, still cant find what is the cause, help would much be appreciated.

could be a psu problem, or try a bare bone setup, lay down the motherboard at the box, and build everything up, naked, try to play some games, and try to hit the table if it occurs. if so, you need to check most of the component on local pc repair shop to determine what causes the faulty.

 

[z3nnnn]

could be a psu problem, or try a bare bone setup, lay down the motherboard at the box, and build everything up, naked, try to play some games, and try to hit the table if it occurs. if so, you need to check most of the component on local pc repair shop to determine what causes the faulty.

Hitting the table is no longer the cause, now it happens randomly, mostly while im playing dota 2.