I have an older Toshiba Satellite Laptop. It has Windows 10 Home. Intel core i5-4210U, 6 GB RAM, 750GB HD. Internet is via Wi-Fi.
About 2 weeks ago, half of the key board stopped working... I have a mini keyboard so I plugged that it and was able to use. A few days ago, crazy stuff started happening with the cursor. I immediately thought some kind of virus so I ran every piece of malware remove software I could find... nothing significant found.
What I would see.... if I double clicked on a desktop icon, the icon all the way to the right on that line would open. If I try to watch a video, I could open the viewer but once I hit play the video runs in super fast speed all the way to the end, no stopping it. If I open a web page and click any where on that document, the cursor scrolls all the way to the end. If I open a folder with several files, doesn't matter which one I click on, the cursor goes to the last one.
I removed all the important stuff and did a complete reset of the laptop. I added all my usual stuff including google Chrome. Almost immediately, I had the same problem. I've spent many hours troubleshooting via guides found via google. I have changed the mouse, changed the battery, turned off the touchpad, removed/reinstalled the mouse software, updated all drivers... everything someone thought I should try, I tried it. I still had the same problem.
Today I did a full reset again, this time I didn't add anything. Only thing on this laptop now if the stuff you get when you reinstall windows 10. I did run the windows update,. I opened a desktop Text document, typed in about 50 characters.... same problem. Click on any one characters, cursor flies to the right. Opened the supplied Microsoft browser.... same problem as before.
I need help, where do I go next?
About 2 weeks ago, half of the key board stopped working... I have a mini keyboard so I plugged that it and was able to use. A few days ago, crazy stuff started happening with the cursor. I immediately thought some kind of virus so I ran every piece of malware remove software I could find... nothing significant found.
What I would see.... if I double clicked on a desktop icon, the icon all the way to the right on that line would open. If I try to watch a video, I could open the viewer but once I hit play the video runs in super fast speed all the way to the end, no stopping it. If I open a web page and click any where on that document, the cursor scrolls all the way to the end. If I open a folder with several files, doesn't matter which one I click on, the cursor goes to the last one.
I removed all the important stuff and did a complete reset of the laptop. I added all my usual stuff including google Chrome. Almost immediately, I had the same problem. I've spent many hours troubleshooting via guides found via google. I have changed the mouse, changed the battery, turned off the touchpad, removed/reinstalled the mouse software, updated all drivers... everything someone thought I should try, I tried it. I still had the same problem.
Today I did a full reset again, this time I didn't add anything. Only thing on this laptop now if the stuff you get when you reinstall windows 10. I did run the windows update,. I opened a desktop Text document, typed in about 50 characters.... same problem. Click on any one characters, cursor flies to the right. Opened the supplied Microsoft browser.... same problem as before.
I need help, where do I go next?