Critical Bugcheck Failure BSOD caused by NTOSKRNL.exe

bazid1996

Prominent
Dec 21, 2017
1
0
510
I've been getting multiple BSODs caused by ntoskrnl,exe usually while playing games, though it doesn't seem to happen at any specific time. Sometimes I can play all day no issue other times it will happen every 40 minutes or so. I've tried a clean install and ran memtest over a dozen times without issue. Whatever insight you guys could provide would be appreciated. I've had different BSODs in the past but always caused by ntoskrnl.exe, unfortunately when I reinstalled the OS I forgot to save those dump files. I've linked the most recent dump below.

https://www.dropbox.com/s/o7srw1x0apww3wz/011018-6375-01.dmp?dl=0
 
Solution
Bugcheck 1C7 is new, or should I say, I have only seen it a few times in the last year and I am still unsure what it is.

Do you have the Gigabyte App Center installed? I am guessing but I suspect 2 of the oldest files on PC are part of it so does it have an update feature for itself? Its on this page: https://www.gigabyte.com/Motherboard/GA-Z270X-Gaming-K5-rev-10#support-dl - Gigabyte tools is from 2013, and I suspect Openhardwaremonitor is also included, its from 2008
You might want to update Bluetooth while you are there

Do you have an Asus GPU? Do you have GPU Tweak 2? Do you use it at all? I ask as you have ASio.sys installed and its well known for causing BSOD. I would remove it if you don't use it.

Might want to confirm...

gardenman

Splendid
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/Popk.html

File: 011018-6375-01.dmp (Jan 10 2018 - 13:35:55)
BugCheck: BugCheck 1C7, {0, ffffa1810fb5f000, 1009a0da, 2e1b36} (1C7)
Probably caused by: memory_corruption (Process: MemCompression)
Uptime: 0 Day(s), 2 Hour(s), 19 Min(s), and 03 Sec(s)

The overclocking driver "IOCBios2.sys" was found on your system. Remove the Intel Extreme Tuning Utility which installs this file while we are trying to fix your BSOD problems. Remove all overclocks.

Several of your drivers are quite old. Look at the list I have provided above and while you wait for additional answers consider trying to update as many as you can. Don't use these programs that auto-update drivers for you, they can cause problems. Update the drivers 1 at a time from the company websites (if possible), and keep track of what you have done and reply with the results of the updates. Or simply remove older unused drivers if possible. Everything before 2015 is old (they may be fine, but update if possible).

I can't help you with this. Wait for additional replies. Good luck.
 
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Colif

Win 11 Master
Moderator
Bugcheck 1C7 is new, or should I say, I have only seen it a few times in the last year and I am still unsure what it is.

Do you have the Gigabyte App Center installed? I am guessing but I suspect 2 of the oldest files on PC are part of it so does it have an update feature for itself? Its on this page: https://www.gigabyte.com/Motherboard/GA-Z270X-Gaming-K5-rev-10#support-dl - Gigabyte tools is from 2013, and I suspect Openhardwaremonitor is also included, its from 2008
You might want to update Bluetooth while you are there

Do you have an Asus GPU? Do you have GPU Tweak 2? Do you use it at all? I ask as you have ASio.sys installed and its well known for causing BSOD. I would remove it if you don't use it.

Might want to confirm you have latest Killer internet drivers too: https://www.killernetworking.com/driver-downloads/category/other-downloads

Intel extreme tuning utility might be built into the Gigabyte tools program as well.

Most systems only have one potential problem file, you have the last 3.

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

Try running memtest86 on your ram, after looking for more info on 1C7 the only other time I have seen it was in conjunction with faulty ram or hdd
 
Solution
Feb 22, 2019
4
0
10
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/Popk.html

File: 011018-6375-01.dmp (Jan 10 2018 - 13:35:55)
BugCheck: BugCheck 1C7, {0, ffffa1810fb5f000, 1009a0da, 2e1b36} (1C7)
Probably caused by: memory_corruption (Process: MemCompression)
Uptime: 0 Day(s), 2 Hour(s), 19 Min(s), and 03 Sec(s)

The overclocking driver "IOCBios2.sys" was found on your system. Remove the Intel Extreme Tuning Utility which installs this file while we are trying to fix your BSOD problems. Remove all overclocks.

Several of your drivers are quite old. Look at the list I have provided above and while you wait for additional answers consider trying to update as many as you can. Don't use these programs that auto-update drivers for you, they can cause problems. Update the drivers 1 at a time from the company websites (if possible), and keep track of what you have done and reply with the results of the updates. Or simply remove older unused drivers if possible. Everything before 2015 is old (they may be fine, but update if possible).

I can't help you with this. Wait for additional replies. Good luck.
sorry i thought i replied to this thread lastnight however I had the same issues and turning off the OC settings worked for me