Critical Process Died - Windows 10. Tried multiple methods with no success.

[tjf1]

Specs:
HP Envy x360 Convertable
i7 8550u
12gb ram
256 SSD

Recently, my laptop has been crashing with the “Critical Process Died” error.

It happens randomly, sometimes not for a few hours, other times right on startup.

I’ve tried the following methods:

- chkdsk /f
- sfc /scannow (usually crashes before this finishes)
- Clean boot (still crashed, which leads me to believe this is hardware related )
- reinstall of windows through system restore

Next I’m going to try a clean windows install from a bootable flash drive, using the HP image backup (I’m not sure if I should use the ISO straight from windows, as I’ve heard from HP it’s better to use their image as the system it uses and windows are directly linked). I have a strong suspicion that isn’t going to work though

Any surefire ways to tell this is hardware related? I’ve used some diagnostic tools and every test comes back clear.

This all started recently, after I left my laptop on for longer than usual (overnight for a few days). There was proper ventilation and I was also using an external fan, but I’m starting to think that it might of got too hot and damaged something?

Idk. Any other ideas of what I can try / do to test it?

I really don’t want to send it back to HP as school is starting soon


Thanks!

EDIT:

So I tried using Seatools by seagate. Harddrive came back with no errors.

Memory test came back all clear too.

Curiously enough, when I try to run chldsk /f /r, it halts at 11% then restarts itself back to windows after bit.

I don’t know what to make of this.

I tried doing the reinstall through HPs image and I’m still experiencing the issue. I think I’ll try the fresh install from a windows ISO using a flash drive and see how that works, but I won’t hold my breath. I think it’s done for

 

[DarkEngine]

This is a difficult question to answer without hands on. The simplest cause is a background process which Windows relies on has become corrupted. The difficult cause is Hardware failure like SSD/Motherboard etc. If you are at the Clean install stage of your troubleshooting, once this is complete and the issue is still manifesting then hardware is the cause. There are plenty of steps you can take prior to clean install . 1)Disable Sleep and Hibernate in your Power Setting 2) Update Your Drivers 3) System File Checker tool. 4) Deployment Imaging and Servicing Management (DISM) tool. 5) Clean Boot- a start-up mode which uses the bare minimum number of drivers, processes, and programs. Once your computer is running, you can start to load the missing processes in a bid to isolate the problem. 6) Update the BIOS. 7) Nuke and Pave- Clean instillation of windows

 

[tjf1]

Clean booting still produced the error.

I tried using Seatools by seagate. Harddrive came back with no errors.

Memory test came back all clear too.

Curiously enough, when I try to run chldsk /f /r, it halts at 11% then restarts itself back to windows after bit.

I don’t know what to make of this.

I tried doing the reinstall through HPs image and I’m still experiencing the issue. I think I’ll try the fresh install from a windows ISO using a flash drive and see how that works, but I won’t hold my breath. I think it’s done for

 

[DarkEngine]

Clean booting still produced the error.

I tried using Seatools by seagate. Harddrive came back with no errors.

Memory test came back all clear too.

Curiously enough, when I try to run chldsk /f /r, it halts at 11% then restarts itself back to windows after bit.

I don’t know what to make of this.

1. Restart your computer, by pressing the power button.
2. During the next boot, press the Esc, Enter or the appropriate key to stopping the running of ChkDsk.
3. Run Disk Cleanup utility to clear your junk files.
4. Open an elevated CMD type sfc /scannow and hit Enter to run the System File Checker. Once the scan is completed, restart your computer. Remember to exit ChkDsk during boot.
5. Next, again open CMD as admin type Dism /Online /Cleanup-Image /RestoreHealth and hit Enter to repair the Windows image.
6. Run ChkDsk again and check if it is able to complete the scan.
If this does not work do your clean install.....

 

[tjf1]

sfc /scannow said it found some errors, but it was unable to fix some of them

Also ran /Dsim

And chkdsk, still crashed at 11%

Still crashing intermittently.

I guess clean install is next

 

[DarkEngine]

sfc /scannow said it found some errors, but it was unable to fix some of them

Also ran /Dsim

And chkdsk, still crashed at 11%

Still crashing intermittently.

I guess clean install is next

Yep good luck. If problem persists after Clean install let us know
Good job in your troubleshooting