Question Crucial BX500 Security Frozen State can`t defrost

Feb 4, 2022
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I have a Crucial BX500 SSD apparently with a security lock due to a Frozen State
I cannot make changes of any kind to the stored information.
I have tried Crucial Storage Executive to do a sanitize drive, it gets stuck working or ends in 1 second with no success.
CHKDSK (Win7 or 10) in read-only mode finds errors, but when trying to repair them, it suddenly ends with an error
Try the following programs without success:
Windows Disk Part
Active@ KillDisk (Windows and USB Linux bootable)
HDD Low level format tool
PartedMagic USB Bootable Linux: it finds the Frozen State, it proposes to suspend the pc and supposedly with that the lock is released... it does the whole process (I have tried all of them: secure erase, sanitize, partition deletion, etc) but there are no changes On the disk.

The SSD has the latest firmware and update the motherboard BIOS to the latest. 2 month of non-intensive use. SMART says the drive is OK
Tried leaving it plugged in overnight on the BIOS screen to do trim self-repair or whatever it does.
Try unplugging it and plugging it back in hot.

I can boot from this SSD and get into Windows 7, it works but I get Windows errors telling me to replace the hard drive and when I reboot it goes back to the original state.

It has MBR format, the Windows boot partition and C:
 
"Frozen" is normal. It just means that BIOS or Windows has executed the ATA Security Freeze Lock command. This prevents malware from setting a password on your drive. The frozen state only persists for the duration of the current power cycle.

If the drive is in read-only mode, this could be because it has run out of spare blocks. Could we see the SMART report? I think GSmartControl might be the better tool in this case.
 
Feb 4, 2022
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10
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I think the errors that appear are due to disconnecting the disk in hot


smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-win7-sp1] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Crucial/Micron Client SSDs
Device Model: CT240BX500SSD1
Serial Number: **
WWN Device Id: **
Firmware Version: M6CR054
User Capacity: 240.057.409.536 bytes [240 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
TRIM Command: Available
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-3 T13/2161-D revision 4
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Feb 07 10:39:55 2022 HA
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status: (0x02) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x11) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
No Selective Self-test supported.
SMART capabilities: (0x0002) Does not save SMART data before
entering power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 10) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 100 100 000 - 0
5 Reallocate_NAND_Blk_Cnt -O--CK 100 100 010 - 0
9 Power_On_Hours -O--CK 100 100 000 - 613
12 Power_Cycle_Count -O--CK 100 100 000 - 15
171 Program_Fail_Count -O--CK 100 100 000 - 0
172 Erase_Fail_Count -O--CK 100 100 000 - 0
173 Ave_Block-Erase_Count -O--CK 100 100 000 - 5
174 Unexpect_Power_Loss_Ct -O--CK 100 100 000 - 12
180 Unused_Reserve_NAND_Blk PO--CK 100 100 000 - 30
183 SATA_Interfac_Downshift -O--CK 100 100 000 - 2
184 Error_Correction_Count -O--CK 100 100 000 - 0
187 Reported_Uncorrect -O--CK 100 100 000 - 0
194 Temperature_Celsius -O---K 071 058 000 - 29 (Min/Max 29/42)
196 Reallocated_Event_Count -O--CK 100 100 000 - 0
197 Current_Pending_ECC_Cnt -O--CK 100 100 000 - 0
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O--CK 100 100 000 - 50990
202 Percent_Lifetime_Remain ----CK 100 100 001 - 0
206 Write_Error_Rate -OSR-- 100 100 000 - 0
210 Success_RAIN_Recov_Cnt -O--CK 100 100 000 - 0
246 Total_LBAs_Written -O--CK 100 100 000 - 721728175
247 Host_Program_Page_Count -O--CK 100 100 000 - 22554005
248 FTL_Program_Page_Count -O--CK 100 100 000 - 10155296
249 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 0
250 Read_Error_Retry_Rate -O--CK 100 100 000 - 0
251 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 631525089
252 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 0
253 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 0
254 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 0
223 Unkn_CrucialMicron_Attr -O--CK 100 100 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_ O updated online
|__ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x24 GPL R/O 88 Current Device Internal Status Data log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log

SMART Extended Comprehensive Error Log (GP Log 0x03) not supported

SMART Error Log not supported

SMART Extended Self-test Log Version: 1 (1 sectors)
No self-tests have been logged. [To run self-tests, use: smartctl -t]

Selective Self-tests/Logging not supported

SCT Commands not supported

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x0002 4 0 R_ERR response for data FIS
0x0005 4 0 R_ERR response for non-data FIS
0x000a 4 4 Device-to-host register FISes sent due to a COMRESET
 

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