Question Crucial mx500 delxps8500

chodgeswv

Prominent
Jan 17, 2021
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A year ago we installed the crucial mx500 into my sons dells xps8500. Not sure what has happened but it's stuck in a boot loop. Boots says there is an issue windows can't repair. I tried installing windows from USB I get a message saying windows is already installed. Like I want to scream.

What do I do
 

chodgeswv

Prominent
Jan 17, 2021
9
0
510
0
A year ago we installed the crucial mx500 into my sons dells xps8500. Not sure what has happened but it's stuck in a boot loop. Boots says there is an issue windows can't repair. I tried installing windows from USB I get a message saying windows is already installed. Like I want to scream.

What do I do
Greater detail required.

Where did you get this USB installer?

Are you attempting a clean install, wiping everything?
I got it from windows website and it's on a USB. Everything is unplugged but a keyboard and mouse.
 

USAFRet

Titan
Moderator
Mar 16, 2013
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I tried installing windows from USB I get a message saying windows is already installed.
Then you're not selecting the correct thing.

You're looking to possibly do a full reinstall?

Just like this:
 

chodgeswv

Prominent
Jan 17, 2021
9
0
510
0
Let me ask this in case he has screwed something up in the bios. What should the bios settings be on?

On the boot menu secure boot is disabled
Legacy is enabled
Boot mode uefi
Boot device shows his hard drive as first
 

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