Question Crucial P3 1TB M.2 SSD not showing up in BIOS ?

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ghost80808

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Feb 5, 2018
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Hi all.

Tearing my hair out. Just bought a Crucial P3 M.2 SSD to fit on my MSI Z390 Pro, purely for stupid Starfield! (those loading times!)

Installed it correctly. Checked the seating. Updated bios, but nothing. It's like it doesn't exist. It doesn't show in bios, disk management, nothing. Z390 says the slot is empty.

I just want it for storage, not OS or anything.

I've checked a few guides, but no luck so far. Sadly I don't have access to a separate system with M.2 support, so can't check if the P3 is defective.

Anyone got a solution for this? Thanks in advance, for any help.
 
Update. I returned the P3 and bought a Samsung 980 instead. Still nothing. Not showing in bios or disk management.
I think it's unlikely I got two dead SSD's in a row. So what else could it be?
 
rocktalkrock said:
Try going into the BIOS to check if your M.2 port needs to be enabled. Go to "Advanced > Integrated Peripherals" and look for any setting labeled M.2 or M2_1.
Click to expand...
Thanks for your reply. These are the only options I get in bios...
rbhnKK1IN0kOgdQ_1696724321.jpg
 
ghost80808 said:
No, as stated above, not showing in bios or disk management. Tried reseating and tried cmos reset. No luck. I can't imagine I've gotten 2 faulty SSD's in a row, so maybe faulty Mobo?
Click to expand...
Sorry, it's not clear to me what the problem is. I only have two more suggestions. If you have Fast Boot enabled, disable it. You can also try disconnecting all other drives except the new Samsung 980 M.2, then boot into the BIOS to see if the new drive shows up.
 
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rocktalkrock said:
Sorry, it's not clear to me what the problem is. I only have two more suggestions. If you have Fast Boot enabled, disable it. You can also try disconnecting all other drives except the new Samsung 980 M.2, then boot into the BIOS to see if the new drive shows up.
Click to expand...
No problem, and thanks for trying to help.
Fast boot was already disabled and I've tried pulling all the drives except the M.2, but that didn't work either.
Either I'm super unlucky and keep getting DOA drives, or my mobo's m.2 socket is junk.
 
ghost80808 said:
Either I'm super unlucky and keep getting DOA drives, or my mobo's m.2 socket is junk.
Click to expand...
Or there's some problem with M.2 installation procedure.
Can you show a photo of your system with side panel removed? - to see, how you installed M.2 drive.
(upload to imgur.com and post link)

Note - M.2 drive should be completely inserted in M2. slot.
Gold contacts on M.2 drive should not be visible.
 
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Just
ghost80808 said:
Hi all.

Tearing my hair out. Just bought a Crucial P3 M.2 SSD to fit on my MSI Z390 Pro, purely for stupid Starfield! (those loading times!)

Installed it correctly. Checked the seating. Updated bios, but nothing. It's like it doesn't exist. It doesn't show in bios, disk management, nothing. Z390 says the slot is empty.

I just want it for storage, not OS or anything.

I've checked a few guides, but no luck so far. Sadly I don't have access to a separate system with M.2 support, so can't check if the P3 is defective.

Anyone got a solution for this? Thanks in advance, for any help.
Click to expand...
Just saw about mobo specs.. I think it z390 a pro msi.. Remove any disk connected to sata 2 slot.. And then try... If you have manual.. Read where sata 2 is located.. And try to install the following on another sata port
 
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You could always try contacting MSI customer support for help with this problem.

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That motherboard has two M.2 slots. One of them is E key made for a Wi-Fi module only. However, as this is too short to fit the M.2 2280 P3, I'm guessing you are using the correct M.2 slot. This slot can conflict with an SATA port but only with an M.2 SATA SSD, which the P3 is not (it's NVMe). Ruling those two potentials out, it's something to do with Intel RST or Optane settings.

The BIOS (UEFI) has a setting for both. Under Integrated Peripherals there's "M2_1-RST Pcie Storage Remapping" which is disabled by default. Enabling this lets the drive be managed under Intel's RST. Usually you want this disabled, which it is by default, but make sure it is. (you could try to enable it to just see if it shows the drive, but anyway)

The BIOS also has the "M.2/Optane Genie" setting which is also disabled by default. This is for Optane M.2 devices in the M.2 slot. You aren't using one, so this should be disabled.

If both of these are already disabled (as they should be) and no drive shows in the BIOS, then there is something wrong with the M.2 slot or drive. You tried two drives so that leans towards the slot. You could verify with an NVMe to PCIe adapter since the 2nd x16 (physical) PCIe slot and the first M.2 slot both go over the chipset, so if it works in an adapter then it's the M.2 slot.
 
SkyNetRising said:
Or there's some problem with M.2 installation procedure.
Can you show a photo of your system with side panel removed? - to see, how you installed M.2 drive.
(upload to imgur.com and post link)

Note - M.2 drive should be completely inserted in M2. slot.
Gold contacts on M.2 drive should not be visible.
Click to expand...
I'll take a picture when i get a chance, but the drive is in as far as possible, level and screwed down. No gold visible.
I don't know if it's a physical issue with the mobo socket being faulty, or not, but from searching the issue, this does seem to be a common problem with Z390 owners.
 
rocckstar said:
Just

Just saw about mobo specs.. I think it z390 a pro msi.. Remove any disk connected to sata 2 slot.. And then try... If you have manual.. Read where sata 2 is located.. And try to install the following on another sata port
Click to expand...
Thanks. Slot 2 is clear already. Also tried clearing all sata slots. No luck.
I think it's looking likely the mobo's socket is faulty.
 
Maxxify said:
That motherboard has two M.2 slots. One of them is E key made for a Wi-Fi module only. However, as this is too short to fit the M.2 2280 P3, I'm guessing you are using the correct M.2 slot. This slot can conflict with an SATA port but only with an M.2 SATA SSD, which the P3 is not (it's NVMe). Ruling those two potentials out, it's something to do with Intel RST or Optane settings.

The BIOS (UEFI) has a setting for both. Under Integrated Peripherals there's "M2_1-RST Pcie Storage Remapping" which is disabled by default. Enabling this lets the drive be managed under Intel's RST. Usually you want this disabled, which it is by default, but make sure it is. (you could try to enable it to just see if it shows the drive, but anyway)

The BIOS also has the "M.2/Optane Genie" setting which is also disabled by default. This is for Optane M.2 devices in the M.2 slot. You aren't using one, so this should be disabled.

If both of these are already disabled (as they should be) and no drive shows in the BIOS, then there is something wrong with the M.2 slot or drive. You tried two drives so that leans towards the slot. You could verify with an NVMe to PCIe adapter since the 2nd x16 (physical) PCIe slot and the first M.2 slot both go over the chipset, so if it works in an adapter then it's the M.2 slot.
Click to expand...
Thanks. I think I might invest in an adapter.
All the octane, remapping and RST stuff is disabled, and still nothing shows up, so after two brand new drives, it's looking likely my mobo is faulty.
Thanks for the detailed explanation though. It's good to know what relates to what in the bios.
 
ghost80808 said:
Thanks. I think I might invest in an adapter.
All the octane, remapping and RST stuff is disabled, and still nothing shows up, so after two brand new drives, it's looking likely my mobo is faulty.
Thanks for the detailed explanation though. It's good to know what relates to what in the bios.
Click to expand...
Adapters are cheap and good to have around. It's not common for boards to have bad M.2 slots. I suppose it could be damaged in some way but it might be a weird compatibility issue instead (I've seen it all). An updated BIOS should fix that, but keep in mind you're supposed to reset it after an update. The best way to do this is to unplug the machine and pull the battery, although your board also has a jumper to clear the BIOS (but the power plug needs to be pulled first!). Check p. 35 of the motherboard manual. This might help clear any configuration issues.
 
I've decided to give up. I'm returning the second drive and got a sata 2.5 SSD instead.

But a big thanks for all the suggestions and expertise.
 
Maxxify said:
Adapters are cheap and good to have around. It's not common for boards to have bad M.2 slots. I suppose it could be damaged in some way but it might be a weird compatibility issue instead (I've seen it all). An updated BIOS should fix that, but keep in mind you're supposed to reset it after an update. The best way to do this is to unplug the machine and pull the battery, although your board also has a jumper to clear the BIOS (but the power plug needs to be pulled first!). Check p. 35 of the motherboard manual. This might help clear any configuration issues.
Click to expand...
Hi, thanks. I tried the latest msi bios update, and pulled the cmos too. Sadly, no dice.
 
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