Crucial UK RMA process.

[darkstar782]

Ever wondered what happens when you have to use that RMA service?

I recently RMA'ed two Crucial Ballistix DDR2-667 3-3-3-12 1GB sticks, which, according to their UK website, are in stock right now.

I recently received this email:

Hello,

Thank you for your order placed with Crucial Technology. Unfortunately there will be a delay in processing your order as we don't currently have sufficient stock of the part you ordered. The delivery has been pushed back until early July 2009,and we will ship the material to you as soon as possible.
My apologies for the delay.

Kind regards.

PAMELA WILLIAMSON
Lexar Crucial Sales Administration
Tel: +44 (0)1355 586 100
Fax: +44 (0)1355 586 101
mailto:crucialeuadmin@micron.com

Lexar Crucial -- The Memory Experts(SM)
http://www.crucial.com/uk

Its going to take them 2 YEARS to get stock in?!

I've emailed them back to make sure its not a typo, but if it is not, they can look forward to legal action 😉

I don't think I will be buying Crucial memory ever again.

 

[Track]

Woh, thats a hell of a typo. No way is that real, they must have meant July 2007, which, being next month, makes a lot more sense.

Crucial is great, and their RMA service compliments their product quality. Anyone here will tell you that.

 

[darkstar782]

Heh, it was a typo, they did mean 07

This RMA was received by them on the 06/06/07, and they have told me they will be sending out my replacement modules today, the 18/06/07.

That's not too bad I suppose, its a good job I have 2 other crucial sticks to keep my system running in the meantime tho 😉

Although one of them has been RMAed previously.... I'm not sure of the reliability of the Micron D9GMH chips, although the clocks and timings are impressive...

As long as they keep replacing them tho, they can die as often as they like

 

[GSTe]

I recently RMA'd a set of my Ballistix PC8500 and they just replaced the one duff stick, so I now don't have a matched pair. Never encountered this with any company before, but I suppose as they both work..... just surprised after hearing of their legendary customer support.

 

[darkstar782]

They more than likely have the same timings and use the same chips, so are still "matched".

I know they were completely inflexible about replacing it with an identical model when these were not in stock for me, I offered to pay the difference for Ballistix Tracers but they were not interested.

I have them back now... but one of my other sticks is not booting... (the last of the 4 to have never been RMAed), I'm sick of the RMA hassle tbh and might just wait till I replace the lot with DDR3 when X38 is released...

 

[GSTe]

Yeah, they'll be fine I'm sure, it's a small thing that's annoying me. The new module they supplied has a white sticker with the batch no. on, whereas the others all have see-through ones. Doesn't matter in the least in terms of computer operation, its just bugging me for some obscure reason.

Off topic, what internet connection do you have to get those crazy speed in your sig? 8O

 

[darkstar782]

My ISP

Its an ADSL2+ ISP, and I'm on the Pro package which is ADSL2+ Annex M (ITU G.992.5 Annex M).

I live literally across the road from the exchange, and my modem syncs at 24,574/2,870 Bps

Be* are an excellent ISP, with almost no contention issues and no traffic shaping or port throttling, and a fair use policy that they have never enforced in their history of operation (and I transfer about 750GB a month).

 

[GSTe]

Was actually thinking of changing to Be.... excuse my ignorance, but what difference does having a static IP make? I know very little about internet connections, only that when we signed up for Virgin ADSL last August the speed was perfectly fine, but now it's just about faster than dial-up from about 5pm-12.30 weekdays and all weekends, with a ping of around 250 🙁

 

[darkstar782]

Heh, Virgin.net ADSL are widely acknowledged as the slowest ISP in the country with massive contention issues.

My neighbour was on virgin for 4 years and paying £24.99 a month.

He never quite realised what he was missing till I let him share my connection for a couple of days while his was out... Now he's on the Be* Unlimited package.

Don't bother paying the extra for a static IP, it NEVER changes with Be* anyway, I know people who have had the same IP for 2 years or more.

My pings to bbc.co.uk are always 9-10ms, regardless of the time of day.

 

[GSTe]

😳 Like I said I don't know much about internet connections etc. and didn't know how to find out who was a good provider. Can't understand how they could start out good, but then go absolutely awful almost overnight. Only problem with moving to Be now is the £50 release fee we'd have to pay Virgin. Don't understand how they can legally say 'we don't make you sign a contract, but if you leave within 12 months we'll charge you a fee'. Seems like a contract to me :?

Thanks for all the info mate :trophy: , looks like we'll be heading over to Be on the lite package. Don't do much downloading any more, but the £50 we have to pay Branson will be worth it to be rid of the frustration of dial-up speeds, and the awful customer service.