Question CrystalDiskInfo showing no drives

[ctles]

Greetings,

I've recently installed CrystalDiskInfo 8.5.1 but doesn't show any drives. I've tried on by my Dell XPS 13, which has a nvme drive and my desktop which has two SATA drives, one SSD and one HDD.
I've tried going to the site's FAQ and enabling certain options, but I don't have a sumsung drive, thus not sure if it's something i'm just messing up.

i've downloaded the shizuku edition installer from https://crystalmark.info/en/software/CrystalDiskInfo/

 

[Phillip Corcoran]

Try "clean", unadulterated version:

CrystalDiskInfo

About CrystalDiskInfo A HDD/SSD utility software which supports a part of USB, Intel RAID and NVMe. Aoi Edition Standard Edition Shizuku Edition Kurei Kei Edition Download System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64...

crystalmark.info

Remove any existing versions first, before installing above

 

[ctles]

Try "clean", unadulterated version:

CrystalDiskInfo

About CrystalDiskInfo A HDD/SSD utility software which supports a part of USB, Intel RAID and NVMe. Aoi Edition Standard Edition Shizuku Edition Kurei Kei Edition Download System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64...

crystalmark.info

Remove any existing versions first, before installing above

Nope standard version didn't work as well. Oddly enough I tried attaching USB HDD's and that worked but still can' detect the internal drives

 

[Phillip Corcoran]

This is a mystery to me. Needs someone with more knowledge about the software.