Question CrystalDiskInfo shows impossibly high "Power On Hours" for SSD ?

[Jonnytcl]

I sold a desktop with a new PNY CS900 SSD installed less than 6 months ago. Customer returned it today saying "no boot device found".

After running dell diagnostics it seems to have failed. As per screenshot below.
When i check using CrystalDiskInfo it shows impossibly high numbers.
Power on count: 16056564
Power on hours: 271978

My question is, is this just because its failed and is sending incorrect numbers or why would it show this? It is not possible for it to have been used this much in the limited time it has been used.

Crystal Disk info: https://drive.google.com/file/d/16W1ynG0USWD0FvHqZKRUTezZpBkvLFK6/view?usp=sharing
Original Dell error: https://drive.google.com/file/d/16a6pDsPONW-2hV487inNKav4Al-wIsdl/view?usp=sharing

 

[Gam3r01]

Its possible the drive, having failed, is reporting bad info.
Less likely (but a thought) is the person who bought it swapped the SSD, but thats unlikely.

 

[Lafong]

Do you know for a fact what the powers on hours was when you built the PC 6 months ago?

Was the drive originally purhcased from a standard well known vendor like Newegg or Amazon?

Or elsewhere?

I have read that the reported hours and GB written info can be faked, but not sure how true or how difficult that is.

 

[Jonnytcl]

It was a brand new packaged device i purchased from a supplier. Definitely trustworthy. I have replaced the drive with a new one now. But I havent come across this type of issue before.

 

[Colif]

power on count is more impressive, thats supposedly how many times its been turned on
16 million times... in the last 31 years... 271978 hours =11332.4 days = 31 years. Time travelling SSD.
Totally not broken.

health of drive is fine, its not been on long enough to do anything
could be controller chip was messed up.

 

[fzabkar]

"SATAFIRM S11" is the ID that an SSD reports when its firmware has "panicked". Instead of identifying itself as a Pony SSD, the drive identifies itself with the ID of its Phison S11 flash controller.

The SMART data are best viewed in hexadecimal. CrystalDiskInfo has a configuration setting for this.

For example, a Power on count of 16056564 is actually two 16-bit values:

16056564 -> 0xF500F4 -> 0x00F5 / 0x00F4 -> 245 / 244 decimal​

​

https://ipv4.google.com/search?q=16056564+in+hex

Similarly, the temperature consists of two values:

141733920801 -> 0x2100000021 -> 0x21 / 0x21 -> 33 / 33 decimal​