Cursor corruption on AMD hardware

[ceasar entila]

Hi, guys.

Im new to AMD gpu hardware. This GPU i got the last weekend was the new Sapphire Nitro+ RX 470. I came from an old maxwell card and used DDU in safe mode to remove the old drivers, cleaned registry too. I think it is working fine, I installed the Crimson 16.8.1 drivers I got from AMD website and it works great but there is one thing. Sometimes the mouse gets corrupted. Here is something I found from the net, we have similar problem. The mouse gets corrupted like every two to three hours of just normal browsing. It gets worse when I am playing starcraft or heroes of the storm because the mouse disappears and I cannot restart my computer. It is very annoying. I have tried some workarounds like the mouse trails, shadow, magnifier but still persist.

https://gfycat.com/ConventionalUnitedBovine

I tried removing amd drivers, reinstalling again, still persisted, took newer 16.8.2, still persisted, removed again using ddu, and reinstalled 16.8.2. Now I am using 16.8.2 and the problem just came back. My card still under 1 week replacement but I don't think they will replace my card for an nvidia one of my choice because the card really looks well and they might not notice anything. Worse is, they will say that driver issue is not their fault.

If anyone needs, I'll put my specs below

Windows 7 Premium SP1
AMD 16.8.2
I5 4460
Asus B85m-G
G.skill Ripjaws X
Sapphire Nitro+ RX 470 8gb

 

[pR8 videos]

old problemn with amd, try moving quickly mouse in top right corrner

 

[ceasar entila]

I only use one monitor btw. I tried moving the cursor rapidly on the top right corner but nothing happens. spent like a minute, breaks included, but nothing.

 

[Shaun o]

Is the RX 470 overclocked in anyway from the stock frequency`s of what the Gpu should be, and the memory on the graphics card. Ceaser.

By that I mean has the card been pre overclocked by Sapphire the brand maker of the RX 470 model of card you have.

If so simply use the
Radeon crimson graphics application.

Click on the gaming tab.
Then on global settings.

And then global over drive.

Lower both the Gpu core speed, or frequency the gpu is running at, and the speed of the memory also on the card.
Lower both by about 10 to 25 Mhz in speed.

Then apply the settings tab to the top right of the crimson app window that is open.

Or if you have installed the sapphire Trixx overclocking utility or application change the speed settings of the gpu core and the memory on that card through Trixx.

The problem should then go away with the mouse pointer getting messed up on windows desktop, or when in a game Ceasar.

 

[ceasar entila]

Is the RX 470 overclocked in anyway from the stock frequency`s of what the Gpu should be, and the memory on the graphics card. Ceaser.

By that I mean has the card been pre overclocked by Sapphire the brand maker of the RX 470 model of card you have.

If so simply use the
Radeon crimson graphics application.

Click on the gaming tab.
Then on global settings.

And then global over drive.

Lower both the Gpu core speed, or frequency the gpu is running at, and the speed of the memory also on the card.
Lower both by about 10 to 25 Mhz in speed.

Then apply the settings tab to the top right of the crimson app window that is open.

Or if you have installed the sapphire Trixx overclocking utility or application change the speed settings of the gpu core and the memory on that card through Trixx.

The problem should then go away with the mouse pointer getting messed up on windows desktop, or when in a game Ceasar.

OK, thanks for the long advice. You mean when the problem happens in game, I will lower clock and memory and apply and the mouse will return? I haven't tried that yet and I can't try it right now, problem hasn't come yet. Still anticipating its return then I will try. I'll hit back a message to update when that happens. Cheer!