Cursor problem on Dell Inspiron 5558 laptop with Windows 10.

[skovie]

After I boot up the cursor bounces around erratically without me touching the keypad or external mouse. And cannot control it when I try. I've tried 4 different mice and the keypad, no difference so have ruled out a mouse hardware problem. I don't know if it is a BIOS, motherboard, or other problem so I don't know what specific forum to put it on.

I've run out of ideas. Any suggestions?

 

[skovie]

I would like to download the Driver Update Utility but I have no mouse control, therefore I can't even open a browser to get to the web. So that solution is not going to work! Next?

 

[sgnz]

Is there a hotkey on your keyboard to disable the touchpad? If there is try that to disable that and see if the external mouse works.

https://www.dell.com/community/Laptops-General-Read-Only/Turning-off-touchpad/td-p/4759908

 

[sgnz]

https://www.dell.com/community/Lapt...pad-Behavior-on-Inspiron-15-5447/td-p/4486168


Maybe not your issue but could help?

 

[skovie]

No hot key. And I can't control the mouse to get to the control panel either.