Customer service are you happy with yours?

[HEXiT]

recently i bought a madcatz rat 7 contagion.
as soon as i started using it i noticed some serious issues with the mouse...
1) it doesnt double click, i have to right click and open, or just keep clicking and clicking until it eventually gets the idea and runs the file.
2) i can hold the mouse down so it cant physicaly move and when i depress the left click only the pointer moves a few pixels in a random direction.

i know its a gaming mouse but i also tried to use it for every day tasks like 3ds max, only to find its virtually unusable for this kind of thing. so the end result is i have payed 80 pounds for a mouse that is neither accurate nor reliable.

now i email mad catz and put my 2 points to them... 2 days later i get 1 line of personal text followed by a bog standard checklist for drivers... ie remove all old drivers and install the new blah blah...
well i had already done all that b4 i got his reply and i was using the newest drivers they had..
anyway i completed his request for system info and emailed them back with the results... but this time its been 3 days an i have had no reply.... BOOO madcatz your customer service is as poor as your over priced mouse.

next case: logitech... this morning at 11am i decided to ask logitech for a replacement set of ear cups for my g930 headset as the covering is disintegrating...
less than 3 hours later i got a reply saying i can have a replacement headset for no charge. they will pay all shipping, i just need to wait for the guy to turn up with replacements and put my old headset in a the box he brings... wow, i only wanted replacement cups and they offer a new headset instead...

bravo! logitech 10/10 for customer service...

so i hand over to you to give your experiences with customer service for RMA... please no slander/liable as i want to use this as a jumping off point to compile a short list of good and bad after sales service...

thanx for reading and keep it fair.

 

[skaz]

Bummer with the RAT. Ultimate shame that madcatz had to be behind that mouse.

My first thought when thinking of positive customer service support is EVGA. I had some questions about a high pitched noise coming from my card during high FPS in the 1k+ range. They told me it was nothing that would harm my card but they offered to send me an RMA# regardless if I wanted to swap the GPU. This was a couple years ago but I remember the detailed and quick response from them. +1 for EVGA.

Another positive experience with customer support in regards to RMA would be Newegg. I had a rosewill PSU that crapped out on me a month after use. At the time I just let it sit bricked in my closet for close to 2-3 years maybe. Pulled it out of the closet and decided to leave a quick review on newegg for the product. Newegg contacted me within 24 hours and offered me a full replacement. New ones been running in my girls system for few years now. +1 for newegg as well. And now that I think of it I'd definitely put them overall over EVGA. The egg has helped me out plenty of times.

And for negative experience I'd say targus stinks. Their customer service is horrible. They handed me around to different customer service reps for 3 weeks. Each one saying they couldn't help me for one reason or another. Terrible experience. All for a simple laptop case. You'd think it be easy to keep that kind of customer base happy. I mean it holds my freaking laptop, its not rocket science so please don't be afraid to interact with your customers in a friendly manner. Arrggg.

 

[HEXiT]

cool. thanx for the input.

i actualy recall 1 more rma request that wasnt fulfilled. i bouth the powercolour hd 5870 within 8 months the fan started grinding... i emailed em and they palmed me off on another company claiming they handled the rma service. the company i emailed sent me a reply saying they had stopped dealings with em as they were just returning broken cards to there owners claiming the warranty didnt cover the problem...

last ly a couple of years ago i got a hanns-g monitor. 18months in the powerbrick started acting up (common problem with that unit) it took em 2 weeks to reply to my email and another week to issue an rma number... but it only took em 2 days to send a delivery guy with a new monitor... problem is that the replacement lasted a little over 2 years b4 it broke... so although there rma service got there in the end, the build quality of the unit i got was just poor.

 

[HEXiT]

well i gotta give it to madcatz they came through for me in the end. the customer service was a little shaky to begin with taking multiple days to reply, but as soon as they realized i had a genuine issue it was all hands on deck... i got my replacement today and its perfect... i would give em a top score but the slow start cost em a point. 8/10

 

[skaz]

Yeah first impressions are gold. But that's good they came through. Hope the replacement works out better for you.