Archived from groups: alt.sys.pc-clone.dell (
More info?)
Sad, but true. The only exception being Apple, according to the same survey
being bandied about this thread.
"Dogface" <DogFace@doghouse.com> wrote in message
news:uaLPd.1872$Lg.1638@fe03.lga...
> Except home buyers of expensive systems get low level service as well.
> It is not what they paid, it is their status as a "home buyer" that sends
> determines their level of non-service.
>
> "Notan" <notan@ddress.com> wrote in message
> news:420EF250.8D916065@ddress.com...
> > Dogface wrote:
> > >
> > > Hmmm... don't recall seeing that in the Dell ads either.
> > > Shouldn't buyers expect what they have been promised?
> > > Namely "award winning support"?
> > >
> > > So the cheaper Dell system buyers get support fair to bad support.
> > > The middle of the line buyers get mediocre support.
> > > The top of the line buyers get the best support.
> > > I doubt that is the Dell service model.
> >
> > When I bring my Toyota in for service, the service is just
> > as expected... Very good.
> >
> > When my wife brings her Lexus in for service, not only is
> > the service very good, they give her a loaner, wash her car,
> > and numerous other "pluses."
> >
> > Do ya think it might be because she spent more money?
> >
> > Notan
>
>