This is why we need government intervention to force game companies to do refunds. Private industry continues to fail at addressing faulty or just plain bad games. Too many game companies get away with dumping unfinished crap onto the market without a financial penalty that refunds could provide.
Personally, I have zero trust of any gaming company anymore. I've been stuck with games that were broken messes, had horrific monetization schemes patched in after launch, or that had their feature roadmaps completely thrown out. That's in addition to a few just plain bad games. Broad refund solutions are needed.