Question D.O.C.P cause code 04 on shutdown?

[Rami1325]

Ryzen 2700x
Asus rog crosshair vii hero
16gb 3200 ram gskill trident Z
Rtx 2080
Ssd Samsung 970 pro 500gb
2x Seagate 2tb
EVGA 850w psu

So recently when I shut down the pc , everything goes off (monitor keyboard) but the pc stays running with code 04 , did research and tried everything but nothing works , this error has been occuring for couple of days now and keeping force shutting the pc will get new problems I think , I noticed that this error happened 1st time when I updated the bios , and I realized also that if the ram is not overclocked this error won't happen , I did memory check but no errors , all drivers up to date, did CMOS , works fine , but if I overclock the ram it happens again BUT not always , sometimes the pc just shut down normally , sometimes the 04 error (Qcode 04 means "PCH initialization after microcode loading")

Any help is appreciated

 

[Darkbreeze]

Are you running BIOS version 2501? If not, update. There are bugs in the previous BIOS release.

 

[Rami1325]

Are you running BIOS version 2501? If not, update. There are bugs in the previous BIOS release.

Yea I'm running 2501 , I ran the bugged one for 1 day , the error happened , then the same day the 2501 came out and I updated and thought that it will get rid of it but it didn't , so yea I have now BIOS ver 2501

 

[Rami1325]

Update: today I experienced the error with default settings RAM , so it's not the ram overclock , now going to do a bios reset and see

 

[Rami1325]

Update: done bios flashback , still same error

 

[Rami1325]

UPDATE: issue has been fixed by going back to BIOS ver 2304 (usb flashback) , looks like 2501 still corrupted.. maybe because of the 3rd gen they screwed the 2nd gen no idea really , thanks for help tho

 

[Darkbreeze]

I would try the BIOS flashback again, to version 2501, and THEN do the following:

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.


Or you can stay on your current version until a verified stable version is released in a week or two. I'm sure one will be forthcoming at some point. Right now they are just flinging these releases out frantically as band aids.

 

[Rami1325]

I would try the BIOS flashback again, to version 2501, and THEN do the following:

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.


Or you can stay on your current version until a verified stable version is released in a week or two. I'm sure one will be forthcoming at some point. Right now they are just flinging these releases out frantically as band aids.

I think I'll wait , don't want to do that just for a bios ver , 2304 works fine and the older vers works fine but the latest 2 are bad , just gonna wait for a new one and try it out , thanks anyway

 

[Darkbreeze]

Understandable. Good luck.