Question Damaged SSD wont let PC boot without it.

[laurendelg29]

hi! I bought a new SSD for my PC yesterday. It is the WD M.2 2280 PCIe Gen4 NVMe SSD. The motherboard in the pc is a Z390 ASUS motherboard. When I insert the new drive, the PC wont boot. In the sequence, it was saying that it needs the previous SSD in the motherboard to be able to boot. We went in and put the old one back in the same slot, and it booted and turned on fine. Then when I insert the new drive into a different slot and keep the previous SSD in the same place, it continues to have the issue of not booting and shutting off. We dug deeper to find that the old SSD is 99% damaged. Is there a way to fix this issue? Would we need to edit the BIOS? Every place I try to get support from they tell me to bring it in, however I just wanted to know if there was anything I could do before I have to do that.

EDIT: We ran BIOS and Test manager as Admin and when we scan the drive on windows it says it need to be repaired. So I hit repair and it will tell me SUCSESS and then do nothing.

 

[USAFRet]

Give us the FULL parts list of this system.

 

[laurendelg29]

Give us the FULL parts list of this system.

PARTS LIST
Intel(R) Core(TM) i7-9700K CPU 3.60GHz 3.60 GHz
932 GB SSD Samsung SSD 970 EVO Plus 1TB, 932 GB HDD WDC WD10EZEX-08WN4A0, 447 GB SSD Maxtor Z1 SSD 480GBGraphics Card NVIDIA GeForce RTX 2080 SUPER (8 GB)
Gforce RTZ 2080 super overclocked edition
System Type 64-bit operating system, x64-based processor

let me know if there's anything else you need.. thank you 😀

 

[USAFRet]

PARTS LIST
Intel(R) Core(TM) i7-9700K CPU 3.60GHz 3.60 GHz
932 GB SSD Samsung SSD 970 EVO Plus 1TB, 932 GB HDD WDC WD10EZEX-08WN4A0, 447 GB SSD Maxtor Z1 SSD 480GBGraphics Card NVIDIA GeForce RTX 2080 SUPER (8 GB)
Gforce RTZ 2080 super overclocked edition
System Type 64-bit operating system, x64-based processor

let me know if there's anything else you need.. thank you 😀

What motherboard, and what OS?

 

[laurendelg29]

What motherboard, and what OS?

Intel Z390 AORUS Motherboard with 12 Phases Digital VRM Solutions, Multi-cuts Heatsinks with Heatpipe, RGB Fusion 2.0, 802.11ac Wireless, Dual M.2 with Thermal Guards, Intel® GbE LAN with cFosSpeed
Intel(R) Core(TM) i7-9700K
windows 10

 

[USAFRet]

Intel Z390 AORUS Motherboard with 12 Phases Digital VRM Solutions, Multi-cuts Heatsinks with Heatpipe, RGB Fusion 2.0, 802.11ac Wireless, Dual M.2 with Thermal Guards, Intel® GbE LAN with cFosSpeed
Intel(R) Core(TM) i7-9700K
windows 10

Assuming this is your motherboard:
https://www.gigabyte.com/Motherboard/Z390-AORUS-MASTER-rev-10/sp#sp

You NEED to look into the user manual, Section 1-9, for possible conflicts.

Often, an M.2 drive will disable other ports.

Look at that chart for any conflicts.