I have a failed external hard drive (specifically a Passport that Windows 10 now says needs to be reformated), and am looking for a user-friendly way to recover it. Thanks to the helpful advice form older threads, I tried the open source Test Drive.....but I am not real computer savvy and couldn't figure the right selections from it choices it gave. I then tried Photo Rec which was able to recover my data, however all my file names were stripped, and do to the large amount of data I had on the file, it will be extremely hard to find what I'm looking for, plus the text files seem to be broken up into pieces--but at least I know my files are there. Probably 95% of my files on this disk had been backed up elsewhere, so I'm just looking to recover the 5% that weren't. I am quite willing to spend a reasonable amount of money for a "recovery of data for dummies" type program, any suggestions for what I'm looking for--software that can recover my data with the original file names, but which I don't have to know about all the details of the hard drive in order for it to work?